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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
79%
Recommend This Property

Overall Experience

4.1

based on 517 reviews
79%
Recommend This Property

Ratings Breakdown

517reviews

  • 5 Stars
    219
  • 4 Stars
    193
  • 3 Stars
    54
  • 2 Stars
    23
  • 1 Stars
    28

房间舒适,服务一流

By

2017 六月 21

club

大堂服务人员态度热情,房间干净整洁,装饰现代。床和枕头都很舒服,浴室也干净整洁。提供的免费早餐种类多样适合中西式各种口味。唯一的问题是空调制冷有待提高,梅雨季节高温天气住宿的时候室内温度很难降到完全舒适的温度和湿度。

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服务一流

By

2017 六月 20

platinumelite

总体认可IHG的品牌和服务,希望每次入住都能保证客房品质。
总体认可IHG的品牌和服务,希望每次入住都能保证客房品质。
总体认可IHG的品牌和服务,希望每次入住都能保证客房品质。
总体认可IHG的品牌和服务,希望每次入住都能保证客房品质。
总体认可IHG的品牌和服务,希望每次入住都能保证客房品质。
总体认可IHG的品牌和服务,希望每次入住都能保证客房品质。

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房屋打扫,整洁干净

By

2017 六月 20

club

房屋的打扫非常干净,并能按客户要求的时间进行打扫。

两点意见:

收费的矿泉水瓶盖打开过;

会员积分入住过了两周,还没有积分,不知道什么原因。

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有待进一步提高

By

2017 六月 20

1.会员识别不准确;
2.服务意识有待进一步提高;
3.酒店设施较为陈旧;
4.泳池水温太低,很多泳池设施设备均未开启,且对住店客人不提供毛巾;
5.酒廊提供的酒水较少。

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酒店总体高档舒适 服务一流

By

2017 六月 16

club

总体环境高档 服务素质高。早餐种类比较丰富,可挑选余地大。房间宽敞,空调舒适。美中不足的是,我选的是带吸烟的房间,进去后有较大的烟味。

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Suitable for business travel

By

2017 六月 15

Comfortable, quiet rooms, well appointed. Restaurants are attractive/good option. Carpets need to be replaced.

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Disappointed

By

2017 六月 14

Am a Spire member. We had a total of 3business travelers with individual rooms confirmed but first time in my life have I experienced the front desk offering an upgrade to a suite on condition that we all stay in one!

Obviously the objective was to sell more rooms!

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酒店不错

By

2017 六月 13

酒店不错,性价比高,服务到位~~
唯一不足的是自助晚餐品种较少,有些热门餐品准备不足,而且等待时间过长,希望有所改善~~

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性价比很高的一个酒店

By

2017 六月 05

地理位置优越,住的很舒适,游泳池不错,酒廊的套餐量很足,水果也很新鲜。
如果能够对至悦会员提供免费早餐则更好

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物有所值

By

2017 六月 04

club

物有所值。常熟最好酒店,特地挑选入住该酒店,没有失望。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。

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房间设施有点旧

By

2017 六月 03

club

床上用品还是挺舒服的,早餐还不错,就是酒店有点老,设施配套有点跟不上……不过总体来说还能接受吧,下次来还可以考虑入住

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地理位置好,房间宽敞

By

2017 六月 01

设施比较老旧,但是酒店服务还是很不错的,提供的自助早晚餐内容比较少,东西的品质一般,就餐环境比较吵杂,更换食物比较慢

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