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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.5

based on 913 reviews
94%
Recommend This Property

Ratings Breakdown

913reviews

  • 5 Stars
    600
  • 4 Stars
    231
  • 3 Stars
    38
  • 2 Stars
    29
  • 1 Stars
    15

Not friendly

By

February 17, 2017

platinumelite

Only one choice for breakfast or points! No complimentary breakfast for platinum memeber.

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Valentine's disaster

By

February 16, 2017

The room lovely clean and moreish. The valentine's menu was terrible both our steaks were totally overdone meal was substandard for a crowne Plaza totally ruined the evening. Staff were mortified.

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Overnight stay

By

February 16, 2017

Wish we were staying longer.
Excellent hotel, excellent staff. Couldn't fault a thing.
Our bathroom light wasn't working and was fixed by he time we returned to our room.
Very friendly efficient staff whatever role. A real feeling of team.
Huge bed and everything you need plus more. Nice little touches like the chocolate, water and lavender spray.
Will definitely be coming back but with all the family next time for a weekend stay!

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A great stay at Crowne Plaza Chester

By

February 15, 2017

A great customer experience, great location, most importantly backed up by a great team of friendly caring staff. A tribute to the manager!
(It was so good we've already booked to return!)

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Great stay

By

February 14, 2017

A fabulous place to stay and base our visit to Chester

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Very comfortable , fantastic service.

By

February 12, 2017

club

Nothing was too much trouble for the staff. So helpful. Great atmosphere at the hotel.

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Buen servicio, precio elevado

By

February 10, 2017

club

La calidad de la habitación no esta acorde al precio, difícil acceso a las tomas de luz y algunas estropeadas.
La temperatura del gimnasio muy baja.
El resto bastante bien

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Very comfortable stay

By

February 07, 2017

platinumelite

Felt welcomed from check in to check out. Enjoyed the stay and the visit to the spa. Will visit again.

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Excellent stay

By

February 07, 2017

Lovely hotel, very comfortable and well situated for shops and nightlife

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Lovely treat for myself!

By

February 06, 2017

club

From the moment I wandered into the foyer, I enjoyed my experience. It felt like a real luxury , and Kim's welcome at reception made me feel truly valued. I loved the room, the staff and the atmosphere.
Beds were so comfortable, but we should have turned down the central heating before going to sleep - our fault entirely!
Only wish I could have stayed longer.

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Great Service

By

February 06, 2017

club

This hotel always has great service and great all around atmosphere.

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Excellent value for moeny

By

February 06, 2017

club

EXTREMELY PLEASING TO THE EYE. STAY WAS EXCELLENT VALUE. GREAT CHOICES FOR BREAKFAST. STAFF EXTREMELY HELPFUL AND VERY PLEASANT. ROOM WAS VERY COMFORTABLE AND EXCELLENT STANDARD.THE BEST CROWN PLAZA HOTEL WE HAVE STAYED INB

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