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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.5

based on 1152 reviews
94%
Recommend This Property

Ratings Breakdown

1152reviews

  • 5 Stars
    748
  • 4 Stars
    304
  • 3 Stars
    54
  • 2 Stars
    31
  • 1 Stars
    15

3rd to 5th Oct stay

By

October 16, 2017

platinumelite

Comfy room and friendly service as always. Breakfast is always top notch

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Very enjoyable stay

By

October 15, 2017

club

We enjoyed our stay and the benefit of checking in early as members for free. We like our room the pool and gym. Also the nice touch of complimentary "This Works". Sleep theapry products. Our only disappointment is that I think breakfast let it down. I ordered softbpoached eggs on white bread hard warm eggs arrived on brown bread. Not a particularly good selection of other items

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Excellent location

By

October 13, 2017

club

Staff were very helpful, any request dealt with immediately. Food very good, car parking excellent. Would recommend this hotel to anyone who was going to stay in Chester.

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Noisy room, slow check in...

By

October 11, 2017

Very slow check in with no recognition of this. The room was very noisy at night. As a club member was expected to pay parking even though this is not the case at other CP hotels. Room key failed to work every time I returned to the room. Weren’t able to get an evening drink without paying at the downstairs reception which wasn’t mentioned on check.
This was my 4th stay here

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Great service

By

October 10, 2017

The Chester Crowne Plaza stay over the weekend was excellent. The hotel itself being in the centre of the city was handy when the weather turned sour. The evening meal and breakfast was excellent and I would heartily recommend a stay here at some point.

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Great Location

By

October 10, 2017

club

Hotel was in the perfect location for the purpose of our short break, which was the Chester marathon. 5 minute walk to the Racecourse for the start/finish line and even closer to the city centres restaurants and shops.

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staf and bar food

By

October 09, 2017

platinumelite

all the staff are excellent, friendly, helpful and very attentive to all needs better than I have experienced in other hotels.
My only criticism is the food within the bar area. I think this could be more varied and healthy.

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Great service

By

October 04, 2017

platinumelite

while staying at hotel my shoe split and spoke to Carlo then he arranged for some super glue to be put in my room WORLD CLASS SERVICE

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Brunch not value 4r money

By

October 04, 2017

club

As I reported should have had lunch rather than the race day brunch, as at £35 per head was disappointing.

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Great hotel location , service comfortable bed and pillows.

By

October 03, 2017

club

Only stopped for one night, and would be booking to go back , great value for money . Lovely clean rooms , slippers and dressing gowns . Staff lovely and polite.

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great location and comfortable stay

By

October 01, 2017

platinumelite

This is a great location to see the city of Chester. Rooms are comfortable and well equipped. Staff are polite and efficient.

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綺麗な部屋

By

September 30, 2017

club

インターネットの接続が早く、ビジネスの滞在に最適でした。
部屋の設備も重視しており、快適な滞在をすることができました。また利用したいと思います。

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