Rated 4.4 out of 5 by 231
Rated 5.0 out of 5.0 by Baldy71 superb staff
the staff of this hotel is absolutely outstanding, starting with Chris as the front office manager who bent over backwards to satisfy the needs of myself and my compatriots, to Robin and his excellent bar and restaurant staff to Jack and Roy in the evenings to Ryan mostly behind the bar and Brandon, Andy, Katie, Rachael and Harriet who have served us behind the bar and also in the dining area, to Amy and all those who are there bright and early in the morning to serve us and last but certainly not least to Daniel the ever ready and super energetic concierge who accommodated our every needs. also to the many support people specially at the front desk who we don't really get to know. a very great thank you to you all.
as with any long stay at any hotel there are always issues and opportunities to perform better. i think the biggest thing that comes to mind does not affect me directly but was a frequent occurence. i don't know who is responsible for ordering for the bar, but whoever it is should pay better attention to the people who actually work behind the bar. they know the current customer clientele and their needs. it is not excusable to constantly run out of the beverage of choice of regular customers.
thank you IHG!
July 7, 2014
Rated 5.0 out of 5.0 by Burfy Our overnight stay
An enjoyable overnight stay at Crowne Plaza in Chester. Will definately return again. Staff friendly, room clean
July 4, 2014
Rated 5.0 out of 5.0 by Traveller-42 Luxury night out
Our stay at the Crowne plaza Chester made my wife and I feel cofortable and relaxed, the perfect backdrop for celebrating our anniversary with a bit of luxury.
July 3, 2014