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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.2

based on 967 reviews
86%
Recommend This Property

Ratings Breakdown

967reviews

  • 5 Stars
    544
  • 4 Stars
    225
  • 3 Stars
    103
  • 2 Stars
    58
  • 1 Stars
    37

Great rooms and great view!

By

February 18, 2017

club

This hotel was located in a nice area and the view was outstanding! The balconies made everything better and me and my girlfriend enjoyed the comfort and space of the rooms.

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Superb service

By

February 18, 2017

I have stayed at this hotel with my dog twice now for work and the sales managers and staff are so friendly, knowledgeable, and accommodating. The service they provide is amazing, compared to other hotels I've stayed at for business or leisure. They really make you feel welcome. The guest rooms are clean and up-to-date. They even provide aromatherapy kits, which is nice! This property is very pet-friendly and even provides a welcome gift for its furry guests. I ordered room service quite a few times and the food was excellent! I will definitely stay here again and recommend to others. Their room rate is also very reasonable compared to other hotels in the Downtown area.

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Nice Rooms and Amenities

By

February 17, 2017

club

The room was nice and the gym was great. Only major drawback was the low quality of the pillows.

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Love the bed

By

February 15, 2017

platinumelite

Excellent. Room was so clean. The coffee is good too.

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Comfortable stay at the center of the city

By

February 14, 2017

club

Comfortable stay at the center of the city. good location and shuttle service. In room facilities were excellent and staff was very friendly and helpful

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Warm, friendly Chicago experience

By

February 09, 2017

We used points to stay here for a weekend of Chicago blues and culture. I and 2 friends booked a 2-bed room but were upgraded to a full suite with the extra room and sofa bed. The 3 of us had plenty of room. We were greeted by Alan, at the front door, the friendliest bellman I've ever met. He checked in with us throughout our stay to make sure we had a great time and made us feel like family. The staff surprised us with champagne and chocolate-dipped strawberries for my birthday, which was extra special. We were out until 4-5 AM both nights, but our room was so quiet, we didn't even hear all of the bridesmaids partying in the next room. Alison, at the Front Desk, was very helpful and turned us on to an excellent restaurant nearby. We were able to walk 15-45 minutes to most places we wanted to go - museums, Blues shows, the Private Bank theater, and with Whole Foods across the street, it was easy to grab something on the run. Love it here.

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service

By

February 08, 2017

club

Great service and room was very clean bed was comfortable. Love that elevators were secured.

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Quality stay at fair price

By

February 07, 2017

club

My recent stay at the Crowne Plaza Chicago was very nice. Great location for downtown business at a great price. Some areas seemed dated like the hallways and shower height but had no real effect on my stay. I will be a repeat customer.

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Business Trips

By

February 07, 2017

club

I love it here! This is my hotel of choice when staying in Chicago!!

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Excellent stay and great service.

By

February 07, 2017

club

Greeted professionally and treated like a true guest. The Crowne Plaza West Loop Chicago is a great place to enjoy the city or lay back

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Comfortability

By

February 07, 2017

club

I was in Chicago for my father in laws funeral. We normally choose Crowne Plaza because it's near family. I really enjoyed my stay.

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Great West Loop location.

By

February 06, 2017

club

If you are planning a night on the town in the West Loop, this location can't be beat.

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