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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.2

based on 1141 reviews
86%
Recommend This Property

Ratings Breakdown

1141reviews

  • 5 Stars
    640
  • 4 Stars
    271
  • 3 Stars
    117
  • 2 Stars
    68
  • 1 Stars
    45

Solid hotel

By

August 16, 2017

club

This hotel was perfectly located to where I needed to be for the weekend, and not too far from the bustling city center. Impressed with the cleanliness of the room, though some little things like sparse outlets (and some not working) were a bit of a bummer. Room was nice and updated but I think the hotel could stand to add refrigerators to the rooms (this seems to be a common feature at many hotels so would be nice to see). Overall though, happy with my stay and will likely see myself returning when I'm in the area.

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Review

By

August 15, 2017

club

Good value clean and good location . Did not use all the facilities such as pool dining or exercise facilities With construction next door the wait for parking was a bit unexpected but they had my car ready when requested.

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Relaxed in the loop

By

August 14, 2017

club

I was met in the loop after an exhausting drive with happy hour, greeted by name. The entire stay I was treated kindness, accomadating respectful friendly staff,

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unresponsive and undertrained staff

By

August 10, 2017

platinumelite

didn't follow up on service requests, leaving me waiting and guessing

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Stayed for Business Dowtown

By

August 10, 2017

club

Great location for meetings near dowtown Chicago. If it wasn't for the location I would of stayed somewhere closer to the airport for about $50 cheaper per night. Same value

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Room did not meet expectations

By

August 09, 2017

Room provided with only one chair, for the desk, no side chair for other guest sharing room. Due to late arrival we order dinner, I had to sit in my bed to place dinner tray and eat sitting in the bed. Wake up call each morning at 6 am, we did not request the service, we were awaken way too early from what our plans were. Bathroom fan did not work, very uncomfortable to apply make up and do our hair in a steaming room. The room is designed for the handicap, walk in to the shower but water ran to halfway in the bathroom floor. We did not request this type of room. We had to place a used towel to curtail the run off water. The bathroom needs re-pair around the shower lower side wall.

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Great place to stay

By

August 08, 2017

club

I'll be back - everything was top-notch! Great room, great view, great customer service!

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Very disappointed in staff

By

August 07, 2017

I had booked a two-bed room a month in advance and when we checked in they told us they overbooked and did not have a two-bed available for us and could only give us a king size bed. The problem is that there were four of us staying in this one room expecting to have two beds but obviously we couldn't all four fit in one bed. One of us ended up sleeping uncomfortably in a chair. I expect to get what I paid for and this did not happen.

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Not Impressed

By

August 03, 2017

club

As mentioned prior in this survey, I was not impressed with this hotel. I expected a more upscale place to stay while on vacation.
With the air conditioning and ice maker not working, I was already not thrilled. Then we found out there was no refrigerator in the room.
Average appeal throughout the facility and the breakfast was also very average.

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Clean, comfortable and great value

By

August 03, 2017

Affordable and accessible to downtown Chicago. Friendly staff and clean.

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First time in Chicago

By

August 02, 2017

club

Nice location to restaurants and activities! Hotel staff was exceptional!

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Fine.

By

August 02, 2017

It was fine. The breakfast was too expensive for me to eat, and I could hear people in the hallway and in the adjoining rooms.

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