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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.5

based on 918 reviews
91%
Recommend This Property

Ratings Breakdown

918reviews

  • 5 Stars
    618
  • 4 Stars
    182
  • 3 Stars
    61
  • 2 Stars
    34
  • 1 Stars
    23

Friendly staff and comfortable bed

By

October 20, 2017

club

Check in was a breeze, and the room was clean and spacious. The walk in shower was a nice touch. The bed was clean and comfortable, pillows were plentiful and the perfect plush. Staff was friendly and attentive to all needs.

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Clean Bed and Good Service

By

October 19, 2017

club

I like this hotel. The bed is really clean and smells clean. The amenities are good. I wish there is a flyer or a leaflet in the binder in the room where it tells the guests that they can request extra things like shower cap, tooth paste, or tooth brush, or dental floss, incase the guest forgets it, and not an ad hoc statement that says if you need anything please contact our concierge. It should implicitly say whether there's extra charge when requesting extra like those I mentioned. I am aware of the little mini store within the hotel but did not get a chance to browse it. I wasn't sure if the Keurig K-Cups are free; it did not say. I end up purchasing coffee from the little restaurant within the hotel. I also visited one of the restaurants that the hotel recommended, when the one inside the restaurant is closed. Keep up the good work and please consider what I have mentioned in this review.

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Comfort

By

October 18, 2017

club

Luxurious room with comfortable king size bed and fantastic bedding. A desk for working on your laptop and plenty of power outlets.

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床铺舒适,香味让我很放松

By

October 09, 2017

club

能感受到酒店对睡眠质量的关注,床铺很舒适,香氛调得很到位,让我们非常放松,轻松地入睡,很快消除疲劳。

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Family weekend

By

October 05, 2017

club

Had a wonderfull stay while moving our daughter into her dorm this fall - come to find out that this hotel is also linked to the University and we got an even better rate with perks like free parking - wifi - and breakfast vouchers. ( can't remember his name but the gentleman at the desk told us about this and fixed our new rate )

Came back again Sept 28th for Family weekend ( didn't get the parking or breakfast vouchers, so I thought maybe it was a one time deal ) so I checked before leaving and all was taken care of / any charges were reveresed and vouchers given . The staff is wonderful , beds are comfortable, food is GOOD too !

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Relaxing Location

By

October 02, 2017

The staff at this Crowne Plaza was excellent, and a shuttle van was available as needed. Breakfast was excellent, but I can't comment on its cost...be sure to check before you book if you're counting on breakfast coming with the room cost. If you're ok with the price, it's a very relaxing hotel with plenty of space. Rooms have been updated and have a fresh look.

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Great Staff but very dated Hotel

By

October 02, 2017

club

Staff is great, but hotel is very dated. Exterior of the hotel is very old, windows not clean. Compared to the other hotels in the same area, the Crown Plaza looks old.

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Excellent Place to Stay

By

October 01, 2017

club

Love this hotel! The entire place is CLEAN, the restaurant is great, the staff is WONDERFUL

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Great Service, great location

By

October 01, 2017

club

We stay at this location whenever we need to come to Costa Mesa. The proximity to dining, shopping and the airport cannot be topped. We appreciate the convenience to our business location and have stayed here several times because of it. Free shuttle back and forth to the airport is unheard of these days, and all their drivers have been extremely professional and courteous.

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Needs work

By

October 01, 2017

Everything in the public areas was wore out. Fifty characters

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This is a great place to stay

By

October 01, 2017

platinumelite

Rooms are clean and pretty. The bed is so comfortable. The heating and cooling systems was the most effective I have seen in a hotel room. The bathroom lighting and cleanliness were very good. The staff was very nice and welcoming. I asked to have a refrigerator delivered and it arrived within 5 minutes. No other hotel has delivered anything that quickly.

I highly recommend this place.

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Traffic Noise

By

September 25, 2017

Did not get much sleep due to noise level from traffic outside of the hotel. Issue was exacerbated by overnight construction. Older hotel windows do not provide much noise insulation. Requested to move to a room facing the back side of hotel that could not be accommodated. Managements sole response was we hope you come stay again so we can show you this was an exception.

Staff at front desk and restaurant were friendly. Room was recently renovated.

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