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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.5

based on 855 reviews
92%
Recommend This Property

Ratings Breakdown

855reviews

  • 5 Stars
    580
  • 4 Stars
    167
  • 3 Stars
    54
  • 2 Stars
    32
  • 1 Stars
    22

great location

By

July 21, 2017

Nice staff, rooms are a little worn. Nice amenities.

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Home Away from Home

By

July 20, 2017

club

Receptionist, Anna, was helpful in promptly checking us in and in helping us sign on to wifi. Next day, her counterpart (sorry I did not catch his name) gladly offered us duplicate breakfast coupons; but we found the original. Dining room staff was efficient and courteous. My husband said the pillow was better than all other hotels', even more comfortable than our own at home. First time in all our years of traveling , the driver to the airport refused to accept gratuity.

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Friendly staff, comfortable bed and great service

By

July 19, 2017

club

Very friendly and attentive staff. The breakfast had variety and was fresh. Meeting facilities were good.

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Awesome

By

July 18, 2017

club

Nice place. Would stay again. Great staff. A bit pricey.

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Loved this place

By

July 18, 2017

Crowne plaza at costa mess is a wonderful hotel. It's our second stay there and it won't be the last. Front desk folks were very helpful, room was great and breakfast was awesome.

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シャワーが明け方になると水しか出ない

By

July 15, 2017

club

シャワー,深夜0000位まではお湯が出ますが,やがて冷たくなり,明け方には水になってしまいました.エアコンが暖房に切り替わったのは不幸中の幸いでしたが.

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Very quiet room

By

July 13, 2017

club

The staff was very welcoming and helpful. They went out of their way to make sure I had everything I needed

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Good Stay

By

July 13, 2017

club

Good hotel in a convenient location. Staff was friendly and helpful. The room was recently updated and an improvement since last stayed there

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Loved it.

By

July 12, 2017

club

We love it. The only issue was not enough parking. Everything else was great.

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Not a good experience

By

July 11, 2017

platinumelite

The hotel looks amazing when advertised but the rooms are run down. Beds are comfortable but the rest of the room, a huge disappointment. Bulbs burnt out, no fans in the bathroom (which triggered the fire alarm in the room), plug not working on the desk side lamps. Armoire doors kept flying open and would bang against the door. Very annoying. People at the counter were accommodating and said they would move us but it would be the next day after checkout, we planned to be out late and they reassured us the room would be saved for us. When we returned at 11pm, no one could find it and they were sold out of double bed rooms. No noted left on the account and the girl kept asking me who I spoke too. "That would be the person working the counter in the morning"... finally someone found a sticky note and found us a room but made no offer to help us move. The next room
had some of the same issues so we just gave up. Not what you would expect from a Crowne Plaza!

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front desk friendly

By

July 10, 2017

club

desk person sold me on ing resort card sign up. very friendly.

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Convenient location

By

July 09, 2017

club

Hotel was located close to the Pacific Amphitheater. It was a pretty decent hotel. Staff was really nice. My room was OK. The walls had stains on them, the bed linens were a bit dingy. Carpet wasn't vacuumed as well.

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