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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
58%
Recommend This Property

Overall Experience

3.3

based on 644 reviews
58%
Recommend This Property

Ratings Breakdown

644reviews

  • 5 Stars
    197
  • 4 Stars
    141
  • 3 Stars
    100
  • 2 Stars
    101
  • 1 Stars
    105

If you have to

By

June 19, 2017

platinumelite

The hotel is clean but the parking garage is suspect and if you want a snack after hours you will not be able to get one. None of the vending machines work in the hotel and it was an issue because I am a diabetic and needed a snack. I had eaten all the snacks I had brought with me and didn't think I wouldn't be able to get a snack inside of the hotel. After my wife went to all the floors trying to get one of them to work she went back down to the lobby and a young lady behind the counter gave my wife her own personal drink she had brought so that I could drink it. In the morning we asked who it was and no one could tell us but THANK GOODNESS FOR THAT YOUNG LADY. Here is a thought make sure at least one of your vending machines will accept cash or credit cards in you entire hotel.

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Average hotel

By

June 19, 2017

Just going to bullet point pros and cons.
Pros:
Friendly staff
Comfortable bed
Clean room

Cons:
Poor internet
Overpriced food with poor quality.
Paring garage not cheap and hard to navigate
Hotel needs update , looks old.

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accomplished what we needed

By

June 18, 2017

We needed a place to stay overnight before a doctor's appointment. The price was right and it was close to the hospital, since it was a Crowne Plaza I reserved it.
It is in a shaky area between the bus station and city bus transfer points. I would not have ventured out at night, though close to several eating places.
This hotel is old and dingy. They have attempted to update but the cinderwalls tend to give age away.
The room was fine, blanket had a big hole in it and carpet was dark and felt dirty, though I am sure it was not, the lighting was poor.
The valet parking was $30, upark was $18 and it was a tough drive up through the parking garage.
All in all, it was fine, but we won't be back.

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Mr

By

June 17, 2017

A/c didn't work very well during the day. The restaurant at the hotel breakfast wasn't fresh and rude service.

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Nice beds

By

June 16, 2017

club

Super confortable beds love the pillows, very clean and the food was delicious.

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Great hotel

By

June 13, 2017

Great hotel. Staff was really friendly and helpful. Enjoyed the hotel. Will definitely stay there again.

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Great

By

June 12, 2017

club

The location and service is great. Located in the center of downtown and there are a lot of bonus amenities

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Crown Plaza

By

June 09, 2017

The hotel was clean. The area is in walking distance of a lot of good eating places. The staff was friendly. My stay was enjoyable.

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Poor Room experience due to construction site

By

June 07, 2017

I was given a room at the Crown Plaza in Dallas, Texas besides to rooms going through renovations, since early in the morning (from around 7:30 am) through the whole morning time it was full of hammering sounds and drilling sounds, it was not possible to rest and very disruptive. The manager of the hotel give me a discount for the night, but I did feel it cover fit this unpleasant experience.

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Excellect Location

By

June 06, 2017

club

Hotel was close to everything I wanted to access downtown. Dallas World Aquarium, Holocaust Museum, Perot Museum, the DART, and lots of restaurants were within walking distance.

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Very untidy and filthy bathrooms

By

June 04, 2017

club

Very poor experience. Rooms are not well kept and the bathroom is substandard. I will never ever stay at this property. The rooms are very smelly and the carpets and curtains are very old.

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Worst hotel I ever stayed in

By

June 01, 2017

club

Very old, dirty and smelly facility. I would never stay here again.

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