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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
59%
Recommend This Property

Overall Experience

3.4

based on 631 reviews
59%
Recommend This Property

Ratings Breakdown

631reviews

  • 5 Stars
    193
  • 4 Stars
    139
  • 3 Stars
    98
  • 2 Stars
    98
  • 1 Stars
    103

Poor location, poor service

By

May 26, 2017

club

I stayed there for a week to attend training with my organization. Their front desk staff was not very helpful and they don't have a very good system of parking. They were also supposed to have taken the taxes off our bills because we are federal employees and have tax exempt status but at check out I still had taxes on my bill and the charges for parking were all wrong. They seemed very disorganized.
The pool was extremely COLD. It is outdoor but you would expect with 90 degree weather it would be warmer.
The hotel is located in a very shady neighborhood and you would not want to walk outside at night.
Their website said they had a microwave and fridge in every room but there was no microwaves in the rooms.
There are plenty of hotels in the Dallas downtown area that are better.

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Nice place in a cramped spot

By

May 23, 2017

Only problems were minor: Parking garage is cramped, lobby coming out of lot dingy. Round Bar not highly stocked. Waitress in restaurant does not know wines. All else was superb.

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Great service

By

May 22, 2017

club

Very welcoming, great service. Helped me with all questions I had about the new city.

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Hotel needs updates

By

May 22, 2017

club

Wallpaper peeling off in restaurant and decor very dated. Room was just ok, also needed updates. Would not stay here again.

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Very Good Stay For The Work Week

By

May 14, 2017

club

I was in town for work and this was a great fit for me.

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Disappointing stay

By

May 12, 2017

Bar bill over $100 gratuity of 20% pre-billed even when the service is less than 15% tip worthy. The bar tender never even told us of this policy. Poor policy that needs to be revised.

The room was 80 degrees for over two hours and AC was providing warm air.

Neither of the 2 phones on the room worked so I couldn't call down to front desk. Finally had to change rooms after 4 hours.

Iron didn't work.

Facilities need updating severely.

Hotel charged more for room with the "Show Rate" than it would for an IHG stay. Terrible policy.

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Bed was comfortable

By

May 10, 2017

club

Bed was nice and comfortable. The WIFI was very good.

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Did not have a good time

By

May 09, 2017

I did not have a good time when I stayed there. I could see some of the bad reviews before I decide to book the room but I believe it is not my really concerns until I had some unsatisfied with customer services. The only strength I like about the hotel should be a location which is really convenient.

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Great staff

By

May 08, 2017

club

The location was a bit disappointing. The overall stay was okay.

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Great service but freezing conference rooms.

By

May 07, 2017

club

The concierge and staff were extremely friendly and I had only minor problems (my room key card not working), which they resolved quickly. The hotel itself was fine, but the conference rooms were absolutely freezing.

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Location good

By

May 07, 2017

platinumelite

Besides the location, it's staffed with "Holiday in quality"
A decent old , small room ...a place to sleep only. Do not come hungry from work, food questionable.

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Great experience

By

May 04, 2017

club

The staff at this hotel was very friendly and helpful. It made my stay for the conference extremely pleasurable.

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