Rated 3.2 out of 5 by 145
Rated 1.0 out of 5.0 Great Location, Horrible Hotel
Front Desk Clerks Bradley and Justin were great, we experienced an issue with our booking since we booked through a third party. We had booked a two bed room, since I was there with my friend and her daughter, but when we got there, the room type had been overbooked. The 3rd Clerk was just mean, I felt bullied and embarrassed. He did offer me a complimentary roll away bed. I was in such shock it honestly took me a few minutes to understand how this could have happened. He said things to me like "these things always happen with 3rd party booking sites", "That's why it is better to call here and reserve through us rather than use the 3rd party to save 5-10 bucks".
Thankfully Justin came to the rescue and found us a room that just needed to be cleaned. And Bradley found us places to walk to while we waited, and recommended local restaurants.
After an hour wait we were able to have the two beds...which were god awful. Imagine the cheapest spring mattress you could find, squeaky, uncomfortable, and stiff springs.
Also we had the additional misfortune of lodging there while a dance team was in town. This meant there were drunk people everywhere, empty beer cans in the elevator, and empty liquor bottles by the pool. And were awakened multiple times during the night by drunk guests swimming in the pool and screaming at 3 AM. Finally someone got them to leave, only for us to learn that their room was next to ours. Now the screaming was 2 doors away and the walls were paper thin.
The hotel location was great for our trip, but I will never stay at this hotel again and have already told my loved ones to do the same.
February 27, 2014
Rated 3.0 out of 5.0 by Sophie4 Disappointing room, but good staff
The room was clean, bed was comfortable. Refridgerator was difficult to open and not very cool - no controls. Bathroom was very inefficient, no counterspace at all and sink faucet made it nearly impossible to wash face, brush teeth, etc. Not very well planned out, was disappointed and considered leaving after first night but was too much trouble and not enough time to do so with my conference schedule.
February 26, 2014
Rated 1.0 out of 5.0 by I need sleep If you want to sleep, stay out of room 01 and other rooms nearby
The DART train came passing by throughout the whole night, which was incredibly noisy even at the higher floors. In addition to that there was very load classical music from outside from the Mc Donalds throughput the night to keep homeless people away from the neighborhood, which was opposite the hotel.
Must have been my worst night sleep in any hotel ever.
February 20, 2014