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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
73%
Recommend This Property

Overall Experience

3.8

based on 868 reviews
73%
Recommend This Property

Ratings Breakdown

868reviews

  • 5 Stars
    387
  • 4 Stars
    209
  • 3 Stars
    83
  • 2 Stars
    105
  • 1 Stars
    84

A tired hotel in desparate need of a makeover

By

June 25, 2017

platinumelite

Upside: the staff is spectacular!, friendly, professional, and helpful.

Downside: just about everything else.

Tired decor, poor functionality, and a general sense of apathy toward the face this property puts forward as well as what tou get once you're in the door lends a sense of quiet desperation here.


Crown Plaza tells you it's for the business traveler. Let's hope you don't use internet for business; it is terrible! It cuts out with some frequency, a couple time an hour the evening I was there.

The air conditioning is feeble.

Stains on the ceiling, beat up furniture/doors/walls. The closet doors were missing with odd hardware dangling.

I have tried to contact management about problems in the past, contact info is difficult to find and emails go unanswered.

This hotel is not up to my expectations of a hotel in the IHG family of hotels.

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Comfortable bed

By

June 20, 2017

Front desk staff always courteous and helpful. Hotel is dated and needs updating. Also has a musty odor but is located ideally located for my business purposes.

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Old and dirty

By

June 19, 2017

club

What you see in the parking lot represents the inside. Staff is friendly, but someone else needs to improve the décor, cleanliness, smell....It's too old to refresh.

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Early Flight

By

June 19, 2017

platinumelite

Spent the night to catch an early flight - hotel is very convenient to the airport. Everything was awesome except for the room: the air conditioner never fully cooled the room and mold was on the shower ceiling and on the wall in the sleeping area.

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Great Staff

By

June 19, 2017

club

The staff at the hotel are very attentive to the guests needs. Could not be happier with personnel. On the other hand the facility needs to be renovated. The air conditioning system is barely functioning. They are musing and or broken tiles in bathroom. I had to call for a blow dryer which was missing from the room. Finally received one that did not work properly.

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Stay elsewhere.

By

June 18, 2017

This hotel is run down well beyond its useful life. You'd be just as well off staying at a cheap gross roadside motel. Rooms are damp and smell wet. AC barely keeps the room below hot, let alone cool. Internet barely worked.

Only plus, Mo at the bar was super awesome.

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Vety helpful staff

By

June 18, 2017

The staff appear to enjoy their jobs and are very helpful. Rooms are clean and quiet. Nice place close to Market Square and Love Field.

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Great hotel

By

June 16, 2017

club

Loved the homely feel and the staff was very professional. Made us feel right at home. Will return often.

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WORST HOTEL EXPERIENCE EVER

By

June 14, 2017

club

Housekeeping is horrendous. I was there for 9 nights and it was a nightmare. My 3 yo niece makes a better bed, they didn't empty my trash, I had to empty my ice bucket every night and reuse the SAME bag. I literally had to call down and ask for fresh towel and wash rag every night. The shower curtain was moldy. There was no wifi, which caused me a lot of problems! I had to go to another floor for ice every night because the ice machine on 15 was out the entire time I was there. I had to request new sheets after 7 nights

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Great bar. Easy access to Love Field.

By

June 14, 2017

platinumelite

Good property. Great bar. Easy access to Love Field. Stay there often.

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Friendly staff

By

June 12, 2017

Awesome customer service and staff . Everyone was fun to chat with and very insightful. Great location that's not far from downtown but away from some of the traffic

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Grupos Hospedados en el Hotel

By

June 11, 2017

Durante mis ultimas estancias en el
hotel me a tocado grupos de Jovenes
De diferentes edades los cuales por las
Noches no existe mucho control sobre de
Ellos en los Pasillos y habitaciones y son
Bastante ruidosos

Gracias

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