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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
74%
Recommend This Property

Overall Experience

3.8

based on 786 reviews
74%
Recommend This Property

Ratings Breakdown

786reviews

  • 5 Stars
    361
  • 4 Stars
    184
  • 3 Stars
    70
  • 2 Stars
    99
  • 1 Stars
    72

Crowne Plaza

By

March 24, 2017

club

Hotel a little dated. But convenient to Dallas Love Field. Room rate was reasonable

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Another Positive Experience

By

March 22, 2017

platinumelite

I stay at this hotel 4-5 times a year and have done so for the past six years. The property is dated but the staff is friendly and work to correct anything that goes wrong. Only issue this trip was the shuttle driver but he was new, very busy,and maybe having a bad day. In the end , I got where I needed to go and all was well.The bar staff was attentive and took care of my beverage and food needs. Although the menu could use some entrée updates, the food is good. I will be returning to this hotel.

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Convenient location

By

March 22, 2017

Close to downtown and airports. Only downside was view of adult lounge outside of window.

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Great hotel

By

March 21, 2017

Had a blast during spring break. Family had a great time

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Ashamed to say this was a Crowne Plaza hotel

By

March 20, 2017

A bad room, a shower that was in need of maintenance, a bath sink that needed repair, a closet that had no door, dirty carpets, and an overall atmosphere of disrepair. This is the only way that I can summarize my stay at the Crowne Plaza at Dallas Market Center on 3/19/2017.

When I checked in, the lady who checked me in was very polite, but said that she could not find me a king room and offered me a double without the downtown view. I agreed because I was staying for just the night. Little did I know that she was going to give me a room that was in a state of disrepair.

After staying at your properties in Singapore and Auckland, this property comes nowhere close to a level of quality that I (and I assume most of your guests) have come to expect in a Crowne Plaza property.

The room's remote was also missing. By that point I was so disappointed in the room that I didn't even deign to call and ask for one.

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Water Water Everywhere

By

March 20, 2017

Please feel free to call me if you want to know what happened and how the staff could not communicate with each other to let the guests know who when returning to their rooms found total shambles and no way to find out what had happened! I thought I had been vandalized!!

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Great rate

By

March 20, 2017

Great rate, wonderful breakfast, and great Park and Fly option

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Desayuno

By

March 19, 2017

Me encanto el desayuno y la atención de los meseros

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Clean, comfortable room, helpful staff

By

March 17, 2017

club

Friendly staff, clean, comfortable rooms, complimentary breakfast for two rather than just one would be appreciated

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Worth the stay

By

March 17, 2017

club

Older hotel but clean and very nice staff accomadated all my needs slumber party of 12 !! Everything went great indoor pool

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needs inproved

By

March 15, 2017

platinumelite

Either very old or very worn out
Expected so much more from a Crowne Plaza
usually stay at Holiday Inn Express which ends up being so much more clean and fresh

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Outdated Facility

By

March 15, 2017

My family booked this IHG hotel simply because it was an IHG property. We've never been so disappointed. The room was cramped, the beds (both of them) sagged to the center, and the room temperature could not be adjusted. We checked out after only one night. We were miserable. The staff was kind and apologetic, but we couldn't risk another night. (Side note: shady neighborhood.)

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