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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
73%
Recommend This Property

Overall Experience

3.8

based on 894 reviews
73%
Recommend This Property

Ratings Breakdown

894reviews

  • 5 Stars
    396
  • 4 Stars
    217
  • 3 Stars
    85
  • 2 Stars
    109
  • 1 Stars
    87

Friendly staff but AC does not cool

By

July 27, 2017

Friendly greeting at check-in by the gentleman at the front desk. I go to my room and time I opened the door you could hear the AC motor making a very loud noise. Called the front desk and they immediately had maintenance take a look. I was moved to another end room but the temperature was several degrees warmer but no noise. The next morning I stopped at the front desk and requested that someone take a look at the AC. Not sure if anyone checked as I never had a room that was comfortable due to the heat. I travel a couple of weeks each month and I take an electronic temperature and humidity meter with me. My room temperature never changed the time I was there and it was like being in a sauna. This is not the fault of the personnel who who at this location but just a reflection that the hotel is in need of some updates. The toilet would make a sound about every 3-5 minutes so there had to be a leak. The shower head was spraying water where the shower head screws onto the pipe and water was spraying onto the ceiling. I have stayed at this hotel numerous times as it is very close to where I am providing training and they have an on-site restaurant. This time they did not have someone cooking omelets. I may have to go back to the Holiday Inn at the medical center. Please note that the staff were all friendly and attentive. I think that a couple of nights should be credited back to me cue to this experience.

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Friendly staff

By

July 27, 2017

i would recommend this property to my family and friends the staff was really nice and friendly my husband and i was there for a bike event and the staff gave us some really affordable restaurants to go too

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Bad Stay

By

July 27, 2017

club

See my comments.
But the drivers were good in getting us to and fro.

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Weekend stay

By

July 26, 2017

We had a band that We hired , for a party stay at your hotel.
This was per their contract rider. With all of the logistics of having to reserve rooms and to have them under the proper people's name your staff was awesome in helping us pull this off with out any problems what so ever.
My hats off to your staff and hotel!

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customer oriented staff

By

July 25, 2017

platinumelite

We have stayed several times over the past few years and I have always been quite satisfied.

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Room

By

July 23, 2017

Outdated appearance.
room did not cool sufficiently.
Pillows too small.
Shower head did not maneuver for comfortable shower.
Bathroom outdated appearance.

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POOR A/C

By

July 20, 2017

UPDATE HOTEL A/C , CHECK THAT ALL LIGHT HAVE A BULB. A CONTIONENTAL BREAKFAST WOULD BE NICE. STAFF WAS VERY NICE, SHUTTLE WAS VERY CONVIENT.

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Traveler

By

July 20, 2017

club

Awesome staff! Excellent service and super breakfasr!

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Not what it used to be....

By

July 19, 2017

club

Hotel is old and outdated. Bedding was stained. Hallway smelled like mildew. Even the lamp shades were stained. It was rated a 3 1/2 star hotel. I would give it a 2 star rating. 2.5 at the very best!

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Great service

By

July 19, 2017

club

Everything was great . It was a real good experience for men

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Weekend Vac

By

July 18, 2017

club

We spent the weekend in Dallas and wanted to just get away for a few days and this was a great place to do so.

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Great access to Love Field

By

July 18, 2017

club

Hotel close to Love Field, clean, a bit noisier than I expected ( street side) but I was able to get a good night sleep. Bed comfortable, staff friendly. Looking forward to my next stay.

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