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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
76%
Recommend This Property

Overall Experience

3.9

based on 705 reviews
76%
Recommend This Property

Ratings Breakdown

705reviews

  • 5 Stars
    311
  • 4 Stars
    176
  • 3 Stars
    103
  • 2 Stars
    72
  • 1 Stars
    43

Bad customer service

By

May 20, 2017

platinumelite

I have been an IHG Platinum Member for years now. I always choose a IHG hotel when I am traveling for both business and personal trips. On majority of my stays at IHG I had very good experiences. This one was not so. I was not even acknowledged for being a Platinum member. When I asked for the free breakfast for platinum members which I receive at almost all other IHG hotels, the receptionist was rude and said she cannot offer. Later, when I checked with her the access to the IHG club lobby, I was told that it is under some repair and it is closed. When I asked if she can offer me free vouchers for the breakfast in lieu of this, I was told that she cannot help. When I checked into my room it smelled cigarette smoke. It was too late in the night and based on my previous requests, I knew what the response would be not satisfactory. The room temperature was too cold. I had to wake up early in the morning for an appointment and did not have time to talk to the manager at the hotel to let him/her know about my issues. I was really disappointed.

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Very convenient location, attached tp convention center.

By

May 19, 2017

Very convenient location, attached to the convention center. Easy to walk to interesting places to eat

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Comfortable and Quiet Stay

By

May 18, 2017

We stayed at the Crowne Plaza for aircrew rest. The rooms were quiet and very comfortable, which is important to be rested for next day's flying. The rooms were clean. The staff was very friendly and courteous, they answered questions and accommodated any needs we had. We needed late checkout due to later flight, which was easily handled without any issues.
Breakfast was excellent, although most hotels we use for crew rest and/or business the breakfast is included in the price of lodging. Even though breakfast was not included in our stay, the price was reasonable and an excellent value for the cost.
This is a property we would use again and recommend.

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Comfortable bed and great service

By

May 15, 2017

The title says it all. There were a few minor hiccups, had problems with a closet door and parking is at a co-located city garage, but there was a covered walkway straight to the hotel. These did not overshadow the great service and a comfortable bed.

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Needs a refurbishment

By

May 14, 2017

club

Staff very friendly and courteous but this place is old and needs a refurb and clean up (for example carpets are worn out). Rooms need better cleaning.

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Excellent Staff

By

May 10, 2017

Nice hotel in center of town. Areas within the hotel need a carpet update, otherwise the hotel is very nice.

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Beautifu hotel room

By

May 10, 2017

club

I had a great stay at the Crown Plaza. My check in was a little disappointing.

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Great Bed and Comfortable

By

May 09, 2017

platinumelite

We have a comfortable stay at Crowne Plaza Hotel
Dayton, Ohio, Thank You

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an okay place, but there must be better options in Dayton

By

May 09, 2017

I spent three nights here for business in May 2017. I selected this location because it was adjacent to the conference center where I had three days of meetings.

The hotel is fairly old and in need of a remodel but it's not a terrible place.

The free shuttle is hard to get if you're not part of a flight crew, so the free shuttle turned into a $20 uber to the airport for me.

The restaurant was surprisingly enjoyable. Reasonable prices and the food was mostly very good (I was with a group of 8 people with 6 different entrees and all looked good and I heard no complaints.

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good location in a nice lovely large city that is near my wife family

By

May 04, 2017

club

Great room kjaspihjposfj kjnpsijfj[if alknh'pijpwfoj al/jnlfknlfkn

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Good service and accommodating

By

May 01, 2017

club

My stay at the Crowne Plaza Dayton was good. The staff was friendly and accommodating. The food served during breakfast, lunch and dinner was enjoyable.

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Run Down

By

April 30, 2017

club

The lobby is nice but the rest of the hotel seemed run down and in need of serious renovation. Sinks didn't drain toilets didn't flush, carpet extremely warn. Door keys stop working mid stay. Door didn't close on its own... etc.

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