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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
74%
Recommend This Property

Overall Experience

3.8

based on 899 reviews
74%
Recommend This Property

Ratings Breakdown

899reviews

  • 5 Stars
    392
  • 4 Stars
    221
  • 3 Stars
    118
  • 2 Stars
    88
  • 1 Stars
    80

Great hotel and service - Convention Center not as great

By

November 22, 2017

The hotel was excellent, from amenities and facilities to customer service.

The Convention Center staff was apparently hard to work with for our staff coordinating for the Convention. Also, there seemed to be something in the air . . . as many of our Convention attendees had apparent allergies and other related symptoms while in the hotel.

Both the Hotel and the Convention Center, but particularly the Convention Center are a little hard to get around - long distances to reach destinations; not convenient or conducive to short timelines between sessions, or for carrying materials from one meeting/conference room to another.

Also, one elevator was out of service the entire time, and the other elevator was a bit slow. If forces many of us to climb the stairs, which was probably good for us! Still, not a great aspect of the customer service presented elsewhere in the hotel (even though that didn't really extend to the Convention Center).

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