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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.2

based on 666 reviews
85%
Recommend This Property

Ratings Breakdown

666reviews

  • 5 Stars
    363
  • 4 Stars
    167
  • 3 Stars
    63
  • 2 Stars
    49
  • 1 Stars
    24

Worst IHG stay of the year.

By

June 24, 2017

My IHG Spire status was not acknowledged at check-in. Personally, I do not care about that but as it is company protocol, it was a precursor to the experience I was going to have. I requested welcome bonus points which I did not receive until I returned to the front desk to make my second request. My credit card which was to be used for incidentals (only) was being billed a daily room charge. (I was there for a week) I only had my room serviced once the entire week. I returned to my room after housekeeping cleaned my room. I was left with no towels, soap or shampoo. They removed them and simply failed to replace any of them. I called the front desk to inform them housekeeping left me without any towels etc. while they did send someone up with fresh towels, the front desk offered no apologies for the poor service. As I mentioned earlier regarding protocol not being met, standard operating practices has the housekeeping supervisor walk through each room confirming proper service. All in all the single worst IHG expirence all year.

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Blah Experience

By

June 23, 2017

club

very dull hotel with a poor bar and restaurant both 1/4 mile away from the lobby - small average rooms

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Great stay

By

June 23, 2017

club

Comforts of home and friendly staff. FYI, when using the TravelZoo voucher for the Columbus Zoo make sure you get your Zoo voucher from the hotel.

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Relaxed

By

June 22, 2017

club

Enjoyed my stay in a clean and nice room. Staff was friendly and accommodating

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Nice place to stay

By

June 17, 2017

Staff was great. Room was nice. Breakfast was better than most, but, I think they cooked the bacon in a microwave.

Bacon should never be cooked in a microwave.

Everything else was excellent.

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Very friendly and nice

By

June 17, 2017

Bought a stay that included zoo tickets and overnight stay from travelzoo... Great bargain. Enjoyed ourselves.

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short getaway

By

June 16, 2017

club

the room only had one chair. waste baskets were not emptied and coffee supplies were not replenished

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Comfortable bed and great service

By

June 16, 2017

club

Thanks for clean room and great service by front desk staff and dining staff

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Very good staff

By

June 15, 2017

club

Lovely place and relaxing atmosphere. Breakfast was OK

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Great service and large room

By

June 13, 2017

I only stayed one night but the room was nice and the staff was very helpful.

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Good breakfast and great staff

By

June 11, 2017

1) no clock in the room
2) need to repair a toilet leak. I could not sleep due to The leaking noise.

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Rough Stay

By

June 10, 2017

First night I didn't sleep due to a screaming toddler next door. Front desk told me they were checking out the next day. When that didn't happen (might have been a new toddler), I packed up my stuff and requested a move. First day in my new room I didn't get cleaning service. I had to go and get fresh towels myself because cleaning staff had gone home.

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