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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
76%
Recommend This Property

Overall Experience

3.8

based on 702 reviews
76%
Recommend This Property

Ratings Breakdown

702reviews

  • 5 Stars
    300
  • 4 Stars
    176
  • 3 Stars
    89
  • 2 Stars
    86
  • 1 Stars
    51

Food For thought

By

May 22, 2017

club

everything was great except that somebody was having a party in their room. Music blaring.

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Still disappointed

By

May 20, 2017

I checked in on Tuesday and ended up leaving early on Friday evening. I have had to stay at this location before and it has not gotten any better. I am a patient of cancer treatment centers of America and I am severely immune compromised and my health is not helped by staying here, but my only other choice is a hotel in an area that makes me uncomfortable. The bathroom and ac vents are never cleaned. The ac unit smells like cigarettes. Today the ac cropped blowing cold are a maintenance guy came in and looked at it and it didn't get any better. With the room as hot as it was we packed up and checked out early. When I went to the front desk to let them know why we were leaving it was like they didn't even care. The kicker is every time I have stayed at this hotel I have been in the same room.

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This property doesn't meet standards

By

May 19, 2017

This property is well worn and not of the standard I expect from the Crowne Plaza brand. There was a sign in the lobby, by the elevator stating "Not What You were Expecting? Our Sincere Apology. Please Enjoy the Rest of Your Stay." That certainly set a proper expectation and it was accurate that it was not what I expected. The hotel, including the bar and eating area, is shabby. The air conditioner unit in the room was extremely noisy and they blew dirt and lint onto the bed.

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Needs Improvement

By

May 17, 2017

platinumelite

The hotel staff are friendly except they do not acknowledge your membership status. The decor looked like it was under construction. The room smelled like mold. The condition of the bathroom was fair. The bed was very comfortable and clean. The hotel food was great. The pool water needed to be cleaned as did the gym equipment.
Overall it was a comfortable stay in a hotel that looked like it was under construction.

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Great hotel

By

May 17, 2017

platinumelite

the staff here is excellent rooms are very comfortable and I really like the breakfast buffet.. crispy bacon and french toast.. delicious!

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On the road again

By

May 16, 2017

Gave the hotel another chance, tv is a little better as is the internet. Rooms could use a little updating. This a Crowne Plaza things should be a step above other hotels. I have a years worth of business in the area, I will give it one chance, if no changes I'll find another hotel.

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Nice place to sleep and play, not so much breakfast

By

May 16, 2017

Good hotel overall, recommended by Sesame Place. Having said that, we expected more kids channels on the hotel room TV.

Don't waste your money on the breakfast buffet, It's not worth $11. I've had free breakfast buffet elsewhere that is just as good if not better.

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Beautiful hotel

By

May 16, 2017

club

We come every 3 months to go to Ctca so thats not business or leasure but I put business. The place the staff all wonderful! But we have limited amount of money when we come and some of the food that we like are priced to high as to where we stayed previously. Also may sound dumb but we didnt see pizza on menu which after driving 7 hours we kind of like to wind down with a cold beer n pizza.

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Great stay, great price

By

May 15, 2017

Bartender Eddie is priceless! Restaurant menu is somewhat limited.

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Comfortably acceptable

By

May 12, 2017

club

Thank you for providing a clean and comfortable stay. I know the restaurant was going thru some changes but please try to have the basics such as kids food items in stock

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Bar/lounge

By

May 12, 2017

club

Staff was very friendly/funny/responsive. my customer enjoyed the quick service/ wit and friendly atmosphere. I would return to try the burgers. We had dinner earlier at Tuscany 52

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Excellant service, great sleep.

By

May 11, 2017

5 Stars, very relaxing atmosphere. Close to stores.

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