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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
83%
Recommend This Property

Overall Experience

4.1

based on 540 reviews
83%
Recommend This Property

Ratings Breakdown

540reviews

  • 5 Stars
    250
  • 4 Stars
    165
  • 3 Stars
    60
  • 2 Stars
    35
  • 1 Stars
    30

Very nice stay

By

May 28, 2017

Good location, nice service, good facilities, sure will consider come to this hotel again.

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Comfortable bed and excellent pillow selection

By

May 26, 2017

club

The facilities are tops IHG was not recognized and the breakfast people should prepare the food over a longer period of time than banging it all out at once and having a lot of it sit and dry out. And keep the coffee pot coming and it happens in a lot of these locations, have extremely poor toasters, at the Crown Plaza one side of the toaster did not function and they had a note on it, for goodness sake get another toaster or have two working toasters and it would be nice to have soft butter rather then tear the bread trying to spread rock hard butter.
THE CROWN PLAZA DINING AREA REALLY KNOCKS THE 5TH STAR OUT OF YOUR RATING.

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Overall good experience

By

May 26, 2017

platinumelite

Friendly staff, great brunches, good fitness center, convenient parking, easy access to bicycling trails, easy bus service to Ottawa from Gatineau, awesome room with great views, clean accommodations, quiet for sleeping, comfortable room facilities.

Shower could use larger soap trays for soap, shampoo, and conditioner.

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Need to handle problems better

By

May 24, 2017

club

From the first contact of giving me the wrong room to putting us in a room with a lot of noise, dirty coffee machine and glasses, rough feeling towels. I certainly expected more for the amount we spent.

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Nice hotel close to downtown

By

May 24, 2017

Overall a good hotel. Only challenge was not getting towels and coffeemate despite leaving a message with housekeeping. We had to ask the floor staff for them instead. Excessive parking charges. It should be complimentary for IHG members at least.

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Gatineau Semi-annual business trip

By

May 23, 2017

I stay at this hotel 2 -3 times annual for business meetings when in the Ottawa region

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Comfortable Stay and Good Sleep

By

May 23, 2017

club

My family enjoyed the hotel stay.. This as my first experience of stay at Crowne Plaza and we would certainly come again and stay in same hotel.

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Youth Bowl Canada Nationals

By

May 22, 2017

club

I found my room very welcoming.
we were in bowling centres every day so it was nice to come back to a welcoming room with a beautiful view, comfortable bed and awesome pillows.

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Great service nice friendly staff very happy with stay

By

May 20, 2017

Nice clean very friendly staff will enjoy your stay

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Comfortable Stay

By

May 19, 2017

club

Had a comfortable stay but internet was intermittent. Mostly positive though. Would definitely stay here again.

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Nice hotel with courteous staff

By

May 17, 2017

Hotel was clean and quite. The staff was polite and courteous. The pool was nice. Upon check in, I was asked if I would like a king size bed rather than a room with two double beds. I said sure and they upgraded to the PH floor with a nice view of the Ottawa River.

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Barely Passable

By

May 17, 2017

club

I figured by the looks of the website that this would be an upscale hotel. Our room had dirty towels in it when we checked in so not so upscale. They could not provide room service at breakfast because of some issue with the kitchen but then ended up delivering breakfast after we went down to pick it up. It seemed like everyone was very confused about the simple things.

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