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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.4

based on 1460 reviews
91%
Recommend This Property

Ratings Breakdown

1460reviews

  • 5 Stars
    866
  • 4 Stars
    367
  • 3 Stars
    130
  • 2 Stars
    67
  • 1 Stars
    30

Excellent experience all round

By

July 21, 2017

Selected as a convenient base for a business trip it didn't disappoint on any level - friendly and accommodating staff, great breakfast (high quality scrambled eggs!) and a spacious and comfortable room. Booked directly gave me very good value for money too, so will most certainly be back.

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Good hotel - could be better

By

July 20, 2017

Very comfy bed and gorgeous bar however we encountered problems with our door and were locked out for 45 minutes at 11pm.

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Beautiful decor in room and aromatherapy pack was amazing.

By

July 18, 2017

club

Room and bathroom both beautifully presented. I feel the pool needs brining forward a few years, spa was brilliant and fairly priced. Breakfast and bar food was tasty and well presented. Gentleman serving behind the bar was rude, scruffy and not very helpful. Hotel was clean and tidy at all times, our room was next to the lift but to be honest was very quiet and didn't even hear it.

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yes

By

July 17, 2017

club

Hotel fine kitchen staff needs work food quality was lacking ..

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Great stay

By

July 14, 2017

club

Very friendly staff and excellent location for the hydro.Not far from city centre also which was ideal for our stay. Rooms lovely and clean.

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No complaints

By

July 14, 2017

club

Lovely bedding great to have joining rooms as we had a 4 month old baby with us.all staff friendly and approachable. Restaurant manager very accommodating .pool attendant went out his way to help us for the baby

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Comfortable stay, great location for SECC

By

July 14, 2017

club

Enjoyed my time, room was spacious and clean.

Treadmill in gym needs a bit of an update and my meal took around 50 minutes to arrive, when dining alone.

The carvery chef noticed this and went to ask for me, which I was grateful for as my waitress hadn't updated me.

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Great welcome for a special occasion

By

July 13, 2017

club

Stayed here for a few nights to celebrate an anniversary. Treated as special by staff and provided with a welcome bottle of wine! Highly recommended!

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Bed really comfy, breakfast really good apart from tatie scones

By

July 07, 2017

club

Overall ok I expected more. It was rather run of the mill and I would have been really disappointed if I'd paid full price for the room. As I've said I have stayed in many hotels and paid alot less money for just as good if not better hotel room, service etc

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EXCELLENT STAFF

By

July 07, 2017

club

The staff here really made our stay so much more enjoyable.
They were super knowledgeable

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Very nice stay next to the Hydro

By

July 05, 2017

club

Great location if you are going to a concert at the Hydro. Clean rooms, friendly staff and comfortable pillows. Bathrooms could be a big bigger but that's ok.

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Staff

By

July 05, 2017

club

Staff where excellent a credit to your company who recommend this hotel to my friends and family

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