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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
79%
Recommend This Property

Overall Experience

4

based on 640 reviews
79%
Recommend This Property

Ratings Breakdown

640reviews

  • 5 Stars
    294
  • 4 Stars
    168
  • 3 Stars
    81
  • 2 Stars
    52
  • 1 Stars
    45

Good Location Near Airport

By

May 18, 2017

platinumelite

This hotel is nice but outdated. I would prefer to stay in Holiday Inn Express locations.

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Fab pool/excellent hotel

By

May 17, 2017

Everything top rated and the amazing pool places this location a cut above the rest!

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Nice stay

By

May 16, 2017

club

Good service. Good location. Had to wait at desk for check in. Three staff at check in /check out desk. They were not waiting on anyone at the time. Line for service not visible. Check in customers waiting for service; staff did not ask if anyone needed help. Finally someone spoke asking for help.

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Front Desk

By

May 12, 2017

club

The person who handled my concern with the elevation immdiately sent an engineer to check out the problem.

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Great location

By

May 10, 2017

club

Beds were comfortable but hot in the room even with ac on. TV remote was very slow with switching channels. Bathroom is small but plenty of towels. Not all trash was thrown out when room was cleaned and products were not replaced.

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James at Crowne

By

May 10, 2017

platinumelite

It's a nice place. Just a little older than other IHG properties.

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Comfortable and clean

By

May 10, 2017

platinumelite

Everything was fine . The hotel staff were great . The night was restful. Thank you .

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comfortable bed and great service

By

May 06, 2017

we enjoyed out stay at the hotel We went to Grand Rapids for the day and wanted a quiet place to rest and we enjoyed that the hotel was quiet and on 28th Street and close to restaurants and stores

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Good meeting site

By

May 06, 2017

Hotel was much improved since staying there several years ago often. An older hotel but has been refurbished very well.

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not a great place to stay just a room and a bed

By

May 06, 2017

club

this hotel is just ok, its not anything special as I was told before I came here. The things that I was told were not true

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COURTESY

By

May 04, 2017

platinumelite

Extreme variability in service. Inconsistent statements. Three of the rooms I stayed in the phone did not work for local calls and after being informed to dial area code and charges would be dismissed still required 3 or 4 visits to front desk to have corrected.

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Wonderful hotel

By

May 04, 2017

club

This is a great hotel to stay in. The location is excellent and so close to so many places for shopping and dining. The in-house restaurant is also excellent. The room was clean and comfortable.

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