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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
78%
Recommend This Property

Overall Experience

3.9

based on 595 reviews
78%
Recommend This Property

Ratings Breakdown

595reviews

  • 5 Stars
    271
  • 4 Stars
    151
  • 3 Stars
    77
  • 2 Stars
    51
  • 1 Stars
    45

Good location, only minor complaints

By

March 27, 2017

club

This hotel was a good value. The outside and lobby of the hotel worried me a little, but the actual room was very nice, and made me less concerned.

The good:

Room and bathroom were nice and clean, and updated.
It was quiet, although this might be because it was a Thursday night.
The thermostat worked and the fan wasn't too loud.
The cleaning crew were super nice when I got lost.
It's a good price.
It's close to the airport.

The bad:

The front desk staff weren't rude, per se, but they weren't very professional. They were a little silly and giggly.
The outside of the the building and lobby could use some updating. They felt old and run down. The rooms were a relief.
The water pressure in the shower could be better.
When you step out of the shower, it's a step down. Almost ate it from surprise.
The blow dryer is more like a "gentle breeze" dryer.

Mostly nit picks, it was a good value overall.

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Overall Experience

By

March 23, 2017

club

Wonderful stay at the Crown Plaza Grand Rapids - Airport. Staff was great ! Option of leaving vehicle on site and being shuttled to Airport was awesome vs. leaving car at airport.

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Comfortable stay

By

March 19, 2017

platinumelite

Overall comfortable and slept well. Bathroom al little dark and cramped

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Just right

By

March 17, 2017

club

Great location and airport shuttle. Comfortable bed, quiet room.

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No - Just NO.

By

March 13, 2017

Room was not clean - carpets were disgusting! Had to go and get 3 different room keys as they would quit working. Doors were beat up and should be replaced - JANKY!!!! I made sure to wash everythig that came in contact with that room immedately upon arriving home. Not worth it! Spend a bit more and book a nicer hotel!!! I should have taken photos!

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Poor Service

By

March 13, 2017

Good bed, decent deal, but do not expect the staff to be polite or even act like they are happy you are there. THERE IS NO CONTINENTAL BREAKFAST AS ADVERTISED.

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Great spot.

By

March 10, 2017

club

Great staff, good food. Will stay again if I ever have to come back to grand rapids.

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Great Hotel

By

March 10, 2017

platinumelite

Great Hotel!!!!!I will always stay here on my trips to Michigan, Can't wait until my next trip so i can stay in this hotel.

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Nice hotel at a nice price

By

March 09, 2017

Have been to this hotel several times over the past 15 years. It has only gotten better.

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Great pillows

By

March 08, 2017

The bed was comfortable, the room was clean and quiet, the food was good.

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Business Conference

By

March 08, 2017

The stay was comfortable and affordable, even though the block was booked for the conference they still gave me the same price. Also being close to the airport I would expect to hear the noise of the planes but didn't hear one until I was outside.

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Not as nice as it used to be

By

March 08, 2017

It didn't take long to figure out the nightly rate. This hotel used to be great. It needs to be upgraded and cleaned.

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