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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.4

based on 648 reviews
89%
Recommend This Property

Ratings Breakdown

648reviews

  • 5 Stars
    366
  • 4 Stars
    213
  • 3 Stars
    38
  • 2 Stars
    13
  • 1 Stars
    18

床品舒服,但是服务一般

By

March 22, 2017

为了完成任务,也休闲休闲,所以周末到皇冠假日住了。几个问题吧:
1、 选房的时候选错了双床,因为第二天客服就发短信来做客户关怀了,就顺便给客服说了请安排大床房。客户经理马上安排好了。但可惜在前台CI的时候,前台还是跟我说什么房满了所以给我安排了双床,我把短信息出示后,他就给我改了大床房了,不知道房满了后来是怎么安排的?
然后从我进酒店到结束CI,都没有会员身份问好。。因为之前每次住完的评论都有这一选项,我这次特地留意了。然后前台也是一边聊天一边帮我办的CI,感觉很不好。最后也没说送了welcome drink,就是一堆东西塞到那个小卡上给我了,是我自己看到的。
2、我不知道是什么原因哈,我在房间打电话去问晚上自助餐的价格,前台说他们那边定是188,我说那我们先商量下。后来直接下去吃了,餐厅说直接付的话,住客是168。为什么会有20的差价?
3、 桑拿室是透明的,在室内游泳池附近,感觉很不好。
4、 当天温度是26度最高吧,但是房间并不能开空调,整体关闭了的,床上的是棉被,我整个晚上都没有睡好,醒了五六七八次吧,早上起床洗澡洗头后还一直在出汗。打电话问就说是环保循环出风的,让我关了阳台的 落地窗,我一个晚上都关着的,当时热死了。。我是7点多起床后,打开了阳台门才能呼吸。

其他呢,床品、浴室的用品都是很好的。但是第二次来,前台的服务还是让我觉得很差,我想我不会再来这个皇冠假日了。谢谢!

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Check out process and efficiency

By

March 20, 2017

The check out experience was unacceptable during this stay. There are rooms to be improved.

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安靜舒適的環境

By

March 20, 2017

platinumelite

科學城的遠離市區, 科學城皇冠假日酒店的環境很舒服, 酒店本身的設施亦是個適合渡假休閒的地方
雖然到市區交通不方便, 但是晚上非常安靜

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环境好

By

March 20, 2017

周边环境好,酒店设施不错,非常安静,互联网接入方便,网速快,早餐丰富、口味适宜,距离访问客户的交通较方便,性价比较高。

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晚餐后送至房间的广州特色糖水

By

March 19, 2017

platinumelite

酒店会在晚餐后送至房间的广州特色糖水很有特点,让人感觉很温馨,甚至感动。或许是由于之前在广州生活了很多年的缘故,对于广州特色糖水自有一种温馨和亲切感。16年入住时第一次收到这个糖水感到很突然,当时真的很感动。

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床铺和枕头舒适

By

March 15, 2017

club

床铺和枕头舒适,早餐的种类和其他五星级的比少一些,清晨的服务不是很及时,周边环境很好,如果我和家人去广州的话会考虑入住贵酒店,总体来说满意,感谢您们的辛勤付出。

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值得再来

By

March 11, 2017

club

环境优雅,客房设施一流,餐厅整洁,服务周到。
套房安静,空气清新。

退房有点慢,接驳车开的有点猛。。。

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位置好, 相当棒

By

March 10, 2017

club

位置一流, 服务不错, 环境也很好, 入住很愉快, 以后去还会住这里, 继续体验, 希望入住的欢迎饮料的选择更多一点。不错不错

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环境一流

By

March 06, 2017

club

酒店环境非常好,包括大堂及房间的空间和装修
早餐和晚餐的品种很多,味道也很可口
服务人员很热情,尤其是餐厅的服务人员

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Internet really bad

By

March 05, 2017

platinumelite

Internet really bad, sometimes is not connected or most of internet pages are blocked; then for having internet communication is not really recommended this Hotel.

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非常好

By

March 05, 2017

club

中餐不是很可口,早餐选择较多且味道不错。地理位置也比较容易找到。停车库较大,方便自驾停车。房间整体感觉挺好,热水充裕,床单整洁舒适。

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Plesant stay

By

March 05, 2017

club

This place quite far away from downtown. However there is a mall within 5mins walk. Shuttle bus provided but I did not use (except for travel to office).
Taxi driver are not so willing to take us when we went to a bigger mall (10mins) away.

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