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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.5

based on 351 reviews
94%
Recommend This Property

Ratings Breakdown

351reviews

  • 5 Stars
    227
  • 4 Stars
    101
  • 3 Stars
    12
  • 2 Stars
    8
  • 1 Stars
    3

Great staff service

By

May 23, 2017

club

Staff are courteous, well-trained, efficient and smart. Not let me down for once. Big and nice room.

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Nice Hotel, Good Ambience and Helpful Staff

By

May 16, 2017

I have been staying in this Hotel for last four years on my frequent visit to Hanoi. The Hotel ambience is good and rooms are adequately spacious and clean. The Hotel gives a feeling of newness,clean and 4/5 star quality.The staff are helpful, cooperative and accomodative.

Never had any issue all along in staying in this hotel.

Being a vegetarian, I wish if they can add some more vegetarian option in the hot food in the breakfast spread.

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静かな環境

By

May 16, 2017

platinumelite

スタッフも親切で好感が持てた。ラウンジの朝食メニューがもう少しあると更に良い。ランドリーの値段がもう少し安いともっと良いと思われる。

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Best place to stay in Hanoi

By

May 12, 2017

club

The check in was fast. The room was stylish, spacious and clean. The breakfast was good with excellent service. Highly recommended.

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Great Service

By

May 09, 2017

club

I experienced 2 issues during my stay from 4/30 to 5/6,
when I spoke to the front desk staff and manager, they could resolve my issues promptly and made an appropriate decision and meet my expectation and make me happy.
I appreciate their quick respond during my stay this time.
Best regards
Ronney Lau

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Nice and comfortable Hotel

By

May 07, 2017

The hotel was very well managed from most angles where the rooms are clean as well as the entire premise. The only black spot is the buffet breakfast restaurant where they fail to replenish the food even when the restaurant is not that busy. The towels in the bathroom looked like they need a good refresh too. Overall, the staff are friendly and it's still a pleasant stay.

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ハノイ旅行の初日に滞在

By

May 04, 2017

旅行の初日、空港からホテルへは3時前に到着。
すぐに、24Fのクラブフロアでチェックインし、
部屋に案内してもらえました。

部屋も、セミスイートにアップグレードだったので、
充分に広く快適な部屋でした。

事前に行政地区のホテルとの理解で、初日に寝るだけのつもりでしたが、周辺も意外と地元のお店などがあり、
ベトナムの生活に触れることが出来て良かったです。

料金に対して、充分な価値を提供してもらえたと思います。

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great service

By

May 03, 2017

great service, Amenities, Room Cleanliness, Sleep Quality

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Good hotel

By

March 27, 2017

Good food, good staff. But the location is a bit far from center of the city.

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I enjoy the hotel

By

March 27, 2017

I like this hotel and enjoy my stay. I stayed here for 02 nights. Good room and amenities. Staff are very nice and helpful. It absolutely worth the money. Even the hotel is quite far from the city center, I get all the service I need in the hotel already, so I don't really need to go out.
The buffet is okey. I hope next time they will have more Chinese food in the buffet.

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Satisfied

By

March 20, 2017

The room and facilities are always nice. Staffs are very friendly. I also got welcome stuffs I like as a Spire member. Will always stay here when go to Hanoi.

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Great stay

By

March 10, 2017

The Crowne Plaza West Hanoi was a great stay. Very clean hotel with all the right amenities. The staff was very helpful, although they lost a delivered package and did not find it until a day later. Hotel is a bit far from downtown center but still a great option.

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