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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.5

based on 392 reviews
94%
Recommend This Property

Ratings Breakdown

392reviews

  • 5 Stars
    256
  • 4 Stars
    110
  • 3 Stars
    14
  • 2 Stars
    9
  • 1 Stars
    3

Best hotel in Hanoi

By

2017 十月 16

platinumelite

Best n excellent hotel in Hanoi , visit every month and stay at lease 6 nigh everytime . my family like it so much , staff are friendly .

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物超所值 无以伦比

By

2017 十月 11

这个是用积分兑换的房间,去的时候由于没有讲中文的客服,所以在那里比划了一会,后面来了个讲中文的客服,顺利办理了入住,服务态度还是不错的,虽然我听不懂英文,路过河内,一个人的旅行,进房有欢迎水果,只是没有早餐。

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great hotel

By

2017 十月 11

platinumelite

Had a nice stay here. Bed and pillows are really comfortable and the curtains can be closed to make it pitch black in the room, so it's easy to sleep in late, which is normally a hard thing for me to do. We had the Club Lounge and the food was excellent there. The staff very friendly and helpful.

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快適な空間

By

2017 十月 08

club

客室が新しく、広さも十分で、快適にすごせました。
朝食のバリエーションも多く、美味しいと感じました。
スパやプールも雰囲気が良さそうでしたので次回には利用したいと思いました。

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ゆっくり過ごせました。

By

2017 十月 02

club

快適なベッド 美味しい朝食をいただきました
多少中心部から離れていますが、静かな場所です。次回もまた利用したいです。

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Excellent hotel in west Hanoi

By

2017 十月 02

Satisfied with Crown Plaza, the location is closed to restaurant, office building, and many groceries. Good location for business but a bit far from down town where the crowd is. The staff are very helpful, smile and make you comfortable. Room is spacious and clean, amenities and facilities are good. Breakfast a bit boring if you stay more than a week, no variation, but serve many choices.
Overall I satisfied and rate for 4 stars.

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Well

By

2017 九月 23

platinumelite

It will be better next time. Crowne will have a anti noise system.

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Great service

By

2017 九月 14

club

Very pleasant staff always willing to help in any matter
Advised on local places to visit and anything to be
Aware of regarding safety when taking taxies
Assisted with my requests for late check out as our
Flight was at 01:30

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Cleanness and quietness

By

2017 九月 04

Your staff are all kind and friendjy, making my stay confortable. Not only room but also all places are quiet and clean.

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Stay in Crowne Plaza West Hanoi

By

2017 九月 03

Room is in good condition, spacious and comfortable. Fantastic service and friendly staff always making sure everything is okay. Effort made to remember my name and always had a smile. Made my stay memorable and my first hotel choice whenever I am on business trip to Hanoi.

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Hotel location

By

2017 九月 03

club

A good hotel to stay if you do business in the area. It is not close to shopping, restaurants and places to visit in Hanoi

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Front Desk management not flexible

By

2017 八月 31

I must point out that the overall facilities and hotel is great however late check out is not so late and chargeable at half the room rate!
Monday 28 Aug 17 at 1545
During check in I asked for a late check out on Thurs 31 Aug as my flight to the UK wasn’t until 0130 in the morning 1 Sept 17. I was told by the assistant Front Office manager, that a late check out could be provided until 10pm at the half room rate, I agreed to this and was very happy. On check out day I was called at 1140am regarding check out. I went down to the front desk to discuss the late check out. I was informed that it was hotel policy that late check out was until 6pm at half the room rate. I stated that my flight was at 1.30am and could the hotel not extend my late check out until 10pm at half the room rate. This was refused but the hotel would extend my check out at half the room rate until 7pm. I was very disappointed at this offer, the front office manager tried to explain that they need time to clean the room for the next guest. Well considering that check in is at 3pm the next day, I thought this offer was poor. I explained that as a Platinum Elite member I was very disappointed at inflexibility of the hotel. I would in future be looking to stay at other hotels in the IHG group were I have had late check outs as requested.

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