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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.5

based on 343 reviews
94%
Recommend This Property

Ratings Breakdown

343reviews

  • 5 Stars
    223
  • 4 Stars
    97
  • 3 Stars
    12
  • 2 Stars
    8
  • 1 Stars
    3

Good hotel

By

March 27, 2017

Good food, good staff. But the location is a bit far from center of the city.

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I enjoy the hotel

By

March 27, 2017

I like this hotel and enjoy my stay. I stayed here for 02 nights. Good room and amenities. Staff are very nice and helpful. It absolutely worth the money. Even the hotel is quite far from the city center, I get all the service I need in the hotel already, so I don't really need to go out.
The buffet is okey. I hope next time they will have more Chinese food in the buffet.

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Satisfied

By

March 20, 2017

The room and facilities are always nice. Staffs are very friendly. I also got welcome stuffs I like as a Spire member. Will always stay here when go to Hanoi.

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Great stay

By

March 10, 2017

The Crowne Plaza West Hanoi was a great stay. Very clean hotel with all the right amenities. The staff was very helpful, although they lost a delivered package and did not find it until a day later. Hotel is a bit far from downtown center but still a great option.

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Excellent Experience

By

March 09, 2017

club

The staff was friendly and accomodating. Looking forward to returning.

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business trip

By

March 01, 2017

Good solution for a pleasant stay out of the noise of the city center with all the necessary comfort and facilities.
Strongly suggested for a business trip

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Value for money?

By

February 21, 2017

For that kind of rate, one would expect a better service. Only a few areas needs improvement such as attentiveness from Housekeeping to Ensure laundry are returned promptly, water bottles and tissue papers refilled without having to be reminded...

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Comfortable stay

By

February 19, 2017

club

Short but comfortable stay. Friendly staff and a good dinner buffet

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A comfortable Stay

By

February 19, 2017

Comfortable hotel with nice breakfast. Nice hotel to stay, with modern interior. Will visit again.

Location a bit secluded, but it's nearby to places such as landmark 72 that has nice observation deck.

Services can be improved, suspect due to language proficiency hence can be a bit slow at times in understanding requirements.

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良いホテル

By

February 18, 2017

部屋は清潔で、従業員のサービスもよい。
近隣にスーパーもあり便利な立地。
ラウンジは小さいが居心地は良い。

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Super Service

By

February 15, 2017

platinumelite

Grandios..... Personal/ Haus....sehr freundliches und super geschultes Personal ....Zimmer wunderschön...

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环境好,服务好

By

February 10, 2017

club

地理位置还行,离上班地方近,周围有个FiviMart,酒店各种设施也不错,吃的和健身房之类的,服务人员态度好,很热情,天时地利人和吧

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