The contact with the staff was outstanding, especially Rachel. Please review my comments earlier in the survey. Rachel set the tone for our stay. She was (is) kind, patient, yet professional,[More]
exhibited a genuine caring attitude during each our encounters. The young lady in the dining room was very kind, prompt, kept the food line clean and refreshed. Thecleaning team were equally proficient and kind. The room howver, had signs of water damage on the ceiling and there seemed to be a black ring around the room sprinkler. Hope it wasn't mold??? [Less]
I stay at this hotel every year for 4-5 days and every year it is a nice experience. I can relax....I can sleep...and the staff is always on point!
NOTE: The only bad experience on this trip was the[More]
fact that my ( and others) room key kept resetting causing us to go back down to the front desk to re-program the room key. This happened 3 days straight. VERY ANNOYING and an INCONVEINCE, [Less]