Holiday Inn Express Hotel & Suites in Jenks, Oklahoma provides guests with many premium amenities, including free Internet access, an indoor pool, spa and sauna, a fitness center and 24-hour business center! Don't forget the Express Start hot breakfast, served every morning! We also invite our guests to complimentary dinner, served on Tuesday, Wednesday and Thursday evenings!
Unwind after a hard day of work in our Red Fork Restaurant and Lounge. Enjoy a nice cocktail, beer and some onion rings while viewing your very own personal television located in each of the restaurant's booths. If you need to work late in your room, don't hesitate to order from room service and have your meal delivered to your room.
Our check in started off a little rocky because the king suite we were assigned to only had a king bed. It was a very strange room with lots of space but no pull out couch, no couch at all. Only one[More]
tv and a big empty space. So, we had to wait until another room was ready. This all happened around 5pm. The redeeming part of this review is that the manager was extra helpful and gave us vouchers to the restaurant for drinks and appetizers. He was very nice and apologized while explaining that they were busier than usual and many people were waiting for rooms hours after check in should have started. So, not sure whose fault that was, but the manager made it more pleasant by offering vouchers and a sincere apology for the delay. Then, things really bumped up a notch when we visited the restaurant. Our waitress, Jami, was one of the sweetest waitresses we've ever had. She was so personable and helpful and attentive. Cannot say enough good things about her. She epitomizes what customer service should be about. I should also mention the staff at breakfast. They were also so helpful and our waitress kept offering to refill my soda, which was so thoughtful. I didn't' get her name but she was also amazing. So, I went away from this experience at the Holiday Inn with a renewed belief that good customer service does exist. For that, I would give this hotel a high rating. Good job Holiday Inn Tulsa City Center!!! [Less]