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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
96%
Recommend This Property

Overall Experience

4.6

based on 1359 reviews
96%
Recommend This Property

Ratings Breakdown

1359reviews

  • 5 Stars
    950
  • 4 Stars
    328
  • 3 Stars
    54
  • 2 Stars
    17
  • 1 Stars
    10

Business trip

By

December 10, 2019

I spend over 100 nights at 20 different hotels every year, and Crowne Plaza Heidelberg is my favorite. The staff always make me feel welcomed and are very helpful if I ever have a problem

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Great service and excellent location

By

December 09, 2019

Excellent hotel and very friendly staff. Breakfast is highly recommended and location is right at the city center which helps tourists like me quite a lot!

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Best Hotel in Europe

By

December 07, 2019

platinumelite

My husband and I stay here whenever we are in Heidelberg. Top service and a friendly staff go out of their way to ensure a great stay.
Food is excellent as well.

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Holiday respite

By

December 07, 2019

platinumelite

Crowne Plaza Heidelberg is a wonderful place for a winter holiday. The staff are personable and helpful, requests are handled promptly, and the breakfast array is varied with something for everyone. The breakfast staff in particular make a terrific start to the day.
The hotel is close to transit and an easy walk from shopping and sightseeing.

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Excelente atención

By

December 02, 2019

club

Personal siempre atento y de una amabilidad fabulosa en todo momento.

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Great location and room

By

November 28, 2019

club

Overall, great hotel room and location. Bar was excellent. Would like to see better service of A/c in room. Front desk didn't send help, maybe English accent was not clear on phone.

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alles gut

By

November 28, 2019

club

alles war top alles sehr sauber alles sehr neu und sehr nettes personal

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Schnes Weekend

By

November 28, 2019

Sehr sauber und Top Personal. So was von freundlich. Solche Mitarbeiter müsst ihr pflegen. Tolles Ambiente. Schöne Therme da kann man sehr gut relaxen.
Zimmer sehr klein sowie die Badewanne ebenfalls. Wen man Frühstück ins Zimmer bestellt passt nicht mal der Wagen ins Zimmer. Hatte schon 3 Sterne Hotels mit grösseren Zimmer und Badewannen. Kreditkarte musste nochmals gecheckt werden obwohl ich gar nicht mit dieser bezahlen wollte. Vielleicht haben die Angst das man abhaut ohne zu bezahlen.

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удобное расположение

By

November 27, 2019

Удобное расположение, чистые номера, отличный завтрак.

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My Heidelberg Home

By

November 25, 2019

Highly advise members to stay here. The personal touch is much appreciated. I stay here twice a year.

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My Go yo Hotel

By

November 22, 2019

This hotel is the one I stay at whenever I’m in the area. The staff are excellent and very helpful

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コストパフォーマンスが悪い

By

November 21, 2019

club

まずまず快適に過ごせたし、ホテルとして悪くはないと思いますが、サービスの質に比べて価格が高すぎるように思います。

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