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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
96%
Recommend This Property

Overall Experience

4.6

based on 646 reviews
96%
Recommend This Property

Ratings Breakdown

646reviews

  • 5 Stars
    431
  • 4 Stars
    171
  • 3 Stars
    28
  • 2 Stars
    11
  • 1 Stars
    5

Sehr schönes Wochenende!

By

March 24, 2017

club

Wir hatten ein sehr schönes Wochenende im Crowne Plaza Hotel Heidelberg.
Aufgrund des bescheidenen Wetters haben wir den Pool-, Spa- und Sauna-Bereich sehr intensiv genutzt und genossen.
Das Frühstück war sehr gut, aber auch nicht gerade günstig.

Das gesamte Preis-Leistungsverhältnis ist in Ordnung.

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Excellent breakfast and comfortable stay

By

March 23, 2017

club

Hotel staff is friendly and swift to help. Breakfast is delicious, no matter what you try. Bed and supported furniture is excellent and perfect to the need of the guest. Bathroom and toilet were clean and well maintained.

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大廳經理服務良好

By

March 23, 2017

club

入住時大廳經理針對加入會員累積住房提供說明。這是之前我在上海住宿時,上海銀冠所沒提供的,讓我少累積了3.4晚。比較起來 海德堡銀冠的經理訓練有素,即使語言不通仍會試圖讓客人了解相關訊息。

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Wir kommen gerne wieder

By

March 22, 2017

platinumelite

Das Crowne Plaza hat einen schweren Stand. Es muss auf der einen Seite Gäste aus der ganzen Welt beherbergen, auf der anderen Seite das Niveau und die Erwartungen aller Mentalitäten erfüllen. Dies war in den vergangenen zwei Jahren nicht immer einfach. Trotzdem hat das Hotel den Spagat geschafft. Das Crowne Plaza ist wieder ein sehr gutes ****Superior Hotel mit meist europäischer Klientel und somit wesentlicher angenehmer.
Das Personal egal ob Emfpang oder Restaurant oder Zimmer ist sehr freundlich und immer hilfsbereit.
Wir kommen gerne immer wieder und hoffen, dass es dem Hotel gelingt nur die Gästeschar zu gewinnen, die sich wohlfühlen und auch zum positiven Ambiente des Hotels beitragen. Denn auch der Gast muss geben und kann nicht nur nehmen.

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Great location

By

March 22, 2017

club

Great location and great value. Walking distance from food, shopping, public transportation, and local castle.

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Alles super

By

March 21, 2017

club

Kompetentes und freundliches Personal! Gutes Preis/Leistungs-Verhältnis, tolles Ambiente. Sauber und gepflegtes Hotel. Einzigste Minuspunkt ist, daß man für die Saunabenutzung extra zahlen muss. Kenne ich nicht so von guten Häusern. Dann sollte man das lieber im Gesamtpreis vorher einbeziehen. Es geht nicht um das Geld sondern um das Gefühl, daß man versucht den Leuten hintenherum das Geld aus der Tasche zu ziehen.

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隣の音が響きます

By

March 20, 2017

club

スタッフの質はOKですが、部屋の音が気になりました。
また部屋からの景色がよくなく、カーテンを開けることができませんでした。

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Great Service, Near down town

By

March 17, 2017

The service is really great.
the location of the hotel is just few meters away from the shopping district. But very quiet and nice at night time.

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Good stay

By

March 16, 2017

club

It's a very good choice if staying in Heidelberg. Very professional staff, feels welcoming.

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Great Stay for the Lone Traveler

By

March 15, 2017

club

Great hotel walking distance to the attractions. Very friendly staff and made the stay very easy. I was traveling alone one the weekend during a long business trip from the US and was very comfortable when staying here.

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Good location and easy access

By

March 15, 2017

club

Crown Plaza is centrally located in Hiedelberg and their breakfast is great. I love to stay here again...

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business travel

By

March 14, 2017

great location to the old town
Excellent and friendly staff

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