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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
81%
Recommend This Property

Overall Experience

4.1

based on 1107 reviews
81%
Recommend This Property

Ratings Breakdown

1107reviews

  • 5 Stars
    574
  • 4 Stars
    272
  • 3 Stars
    120
  • 2 Stars
    66
  • 1 Stars
    75

Unpleasant night

By

July 26, 2017

Stayed for my birthday and had an unpleasant experience. My hotel room was dirty the shower was moldy. And at 7 in the morning there was construction outside my room door, there were men ripping up the carpet floor which made everything smell bad and dust everywhere. The staff seemed very annoyed when talking with guest.

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Fell short for my needs

By

July 24, 2017

club

Updated my reservation to a double occupancy but front desk had no communication of this. Could not accommodate me until the next day. Then advised me they could not guarantee a room with two beds until the rooms had been cleaned. So I would have to keep checking back with front desk. That is absurd customer service.
Checked us into a new room which happened to be directly above the noisy renovations happening in the restaurant below.

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very nice place

By

July 24, 2017

club

stayed for 2 nights in july. overall very nice hotel. clean,safe and friendly staff. descent rooms comfortable beds, grounds were clean, pool was great. would stay again

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Descanso y confort

By

July 23, 2017

club

Tercera vez que voy siempre impecable salvo esta vez que estaba en obras personal muy dispuesto y amable

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Beyond the staff control

By

July 22, 2017

club

I was one of the unfortunate guest who had to experience the hotel renovations. I was not a traditional visitor I guess . As I wanted to get away but choose to stay indoors a tradition my daughter and I do periodically. I am a member of another hotel with 50 % discount but choose this location because of the beach and pool. I am currently in grad school and had everything planned out from school work in the morning, fun with my 8 year old in the evening. However that was not how it turned out. I woke every morning of my stay to loud noise and no internet. I will say I had great services from the staff. Barbara from the front desk who consoled me when i couldn't help but to cry , Kevin who was up with me till 3 am in the lobby while I try to do school work on the only computer that had internet.He treated my daughter and i like royalty. George and Julie in the kitchen it was a pleasure having you serve me in the kitchen. There was another manager I forgot his name very great staff. I guess it was just the wrong time to visit . I am just really hurt by the whole trip experience.

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Keep looking

By

July 22, 2017

Wasn't a good experience for me. I planned to stay four days, I left the next morning.

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Okay stay

By

July 22, 2017

Was not acknowledged as a member upon check in , was not told that breakfast was not included,room was great , wish there was an extra table, upset I could not get a later check out then 12.

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comfortable bed

By

July 20, 2017

club

Very enjoyable stay and I would definitely stay here again...

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Fabulous hotel

By

July 20, 2017

Excellent experience all around. Great rooms and facilities and friendly employees. Location Is perfect. Nothinf but accolades to this hotel. Will definitely be back.

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The pool was amazing!

By

July 19, 2017

The pool was perfect for my whole family!! They had a large shallow end as well as a large deep end so it accomadated everyone. All of the staff was super friendly and helpful! Would definitely stay here again!!

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Great experience!

By

July 19, 2017

club

I really enjoyed my stay from the time I checked in until I departed. The staff, room, pool, restaurant and hotel location was perfect for my stay.

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Great hotel close to the beach

By

July 18, 2017

Nice property within walking distance to beach...just across the street. Concierge staff was amazing!

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