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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
81%
Recommend This Property

Overall Experience

4.1

based on 873 reviews
81%
Recommend This Property

Ratings Breakdown

873reviews

  • 5 Stars
    452
  • 4 Stars
    212
  • 3 Stars
    101
  • 2 Stars
    52
  • 1 Stars
    56

Perfectly Located

By

September 28, 2016

platinumelite

Loved the Hotel. Very nicely maintained and surprising up to date furniture

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Worth the block-rate, not worth the hassle.

By

September 28, 2016

First - I think the rate I paid for the wedding block rate was worth what I paid given all of the problems, but it's not worth the hassle or the full price.
These are the problems I encountered, and recommended they fix:
(1) Vacuum the rooms during our stay
(2) Change the dirty glasses as frequently as you change the dirty towels
(3) Ensure night stand drawers are built with enough quality to stay shut and not slide wide open
(4) Fix the shower glass doors to glide and not drag
(5) Buy complementary lotion bottles that are full, or consistent in fullness. The 1/2 empty ones just look used
(6) Ensure the Starbucks barista knows what she is doing (2 drinks on 2 different days were incredibly wrong)
(7) Don't disable the room key at 11am when you granted a room late-checkout until 2pm
(8) Listen to your room-service requests. Don't bring us a wine opener when we ask for a bottle opener, or one wine glass when we ask for 4.
(9) Have extra luggage carts available for guests, they should not be forced to use a Bellhop, and then when the customer argues against it, you allow it to happen. Why did I have to argue in the first place?
(10) Don't charge me for 3 nights of car parking when I only used 2.
(11) Don't have pushy valet. I can park my car 20 feet away, by myself and don't need to pressured after I say "no".

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The hotel and staff were excellent

By

September 28, 2016

club

The hotel and staff were excellent, except it didn't provide in room cutlery, plates and bowls so you could have your own meals.

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No call back

By

September 26, 2016

I stayed at Crowne Plaza Hollywood Florida last month. I had to change my stay because of storms coming through. I contacted the front desk EARLY and had them check me out early, but they still deducted points. I called IHG and was told to call the site. I have called the location TWICE and no one calls me back. They took 45000 points for no reason. I can't even get someone from the property to call me back.

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Overall

By

September 23, 2016

Great hotel in Hollywood! Great staff, very polite. Ms. Jean was very helpful with setting up my reservations and very helpful during my stay.

Thanks - see you gain.

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My stay

By

September 22, 2016

club

Everything was great but the beds are small. Twin size. And not as comfy. Too soft. Great place to stay and a great pool!

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Good value and location

By

September 19, 2016

club

On the web the hotel was cheaper than the actual price. I understand that was the labor day weekend but...

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Overall Good

By

September 18, 2016

club

Overall - great experience. I wasn't in my room a lot of the time due to a conference. Strengths: Great staff, comfortable room, convenient location to conference, gorgeous pool.

Problems: At times, Internet was VERY slow to the point of unusable. Was promised late check out when I arrived, then told I could not have a late check-out the night before leaving. Food options are very limited both in the hotel and surrounding blocks.

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Good Value

By

September 18, 2016

club

Overall enjoyed my stay. Just have one item that was concerning to me. I did not like the fact that after having payed for my stay, I need to pay additionally for car parking. Every other stay that I have spent at other hotels, I have never payed additionally for car parking.

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good service

By

September 13, 2016

The only complaint I have is when they cleaned the room they did not pick up dirty glass from the night stand where it was left and only left us 3 clean glasses. For two days they did not replace the regular coffee and we had to call housekeeping for coffee in the morning which was delivered promptly. I had bought donuts and on one occasion when we returned to our room someone had taken one of the donuts. Overall we enjoyed our stay and had a wonderful time.

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Great service

By

September 08, 2016

club

Our stay and experience at this hotel was overall a pleasant experience. The service was on point!

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Federal employees stay away!

By

September 05, 2016

The hotel is fine, priced about right. Can walk to a couple restaurants. But federal employees stay away-- they will not honor your tax exempt status. The "comptroller" rejected my form (that I've used at over a dozen other hotels), despite my presenting him my credentials. And he was rude about it to boot.

Posted byCustomerCare
September 18, 2016
Dear Tim134, Thank you for taking time to share your experience with us. I am glad to read that you have regarded our hotel to be fine. However, I am sorry to hear that you did not fully enjoy your time in our hotel due to the rudeness of one our staff and the issues of your exemption of tax. We take comments such as these very seriously so I have sent you a private message with additional information. Thank you again for your review and I hope to have an opportunity of welcoming you back again soon. Sincerely, Dianne L. Case Manager IHGService
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