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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
76%
Recommend This Property

Overall Experience

3.9

based on 1150 reviews
76%
Recommend This Property

Ratings Breakdown

1150reviews

  • 5 Stars
    563
  • 4 Stars
    241
  • 3 Stars
    127
  • 2 Stars
    106
  • 1 Stars
    113

Jones stay

By

June 22, 2017

club

I have srayed in a hotel where everyone was so helpful and nice. The food was excelllent and check in and out was so quick and easy.

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Awesome stay

By

June 22, 2017

club

Great stay. Property was sold out. Hubby and i got full beds sooo we got great sleep. We each got a bed and rest. NRG stadium was walking distance. Perfect for our concert. Avoided traffic after and got to hotel within 7 minutes.

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Dire need of a makeover

By

June 21, 2017

This hotel may have been great in 1977 bit I think the wallpaper and paint is still from 77. There are signs of water damage, etc. There wasn't a single vending machine operational. I can understand 1 or 2 but all of them? Talk to the desk and they just want to peddle the $3 soft drink. Absolutely pathetic maintenance.

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comfortable bed

By

June 20, 2017

I was there for one night and had a good experience. I would come back.

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Overall service

By

June 20, 2017

club

It was overall good. We 1st made reservations for 1 night then changed it 2 nights the 2nd night wasn't added.

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not happy

By

June 19, 2017

the room was very hot and the toilet was not working properly I could here water running all night

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Fabulous Stay

By

June 19, 2017

club

They cater to MDAnderson clients. Love this hotel for this reason.

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Comfortable bed and great service

By

June 18, 2017

Exceptional customer service..great food...outstanding shuttle drivers..,

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Definitely not a 4 or even 3 star hotel

By

June 17, 2017

Mold and dust in the ceiling panels. The bathroom so small and need a major clean.

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Great location!

By

June 15, 2017

club

Great location. Room was clean and spacious. The staff was nice and friendly. Great amenities. Large pool area and hot tub. Hotel is very large and old, the interior needs some updating.

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Inviting atmosphere and great service

By

June 15, 2017

club

The staff was very helpful and courteous. We dined for breakfast on two occasions and the staff were very kind and helpful. The security guard we met, Muhammad, was helpful and friendly. It was an enjoyable stay and I would highly recommend this hotel to anyone.

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Event Ruined This Stay

By

June 14, 2017

Letting people attending local event park in your parking lot is great idea for making money, but shouldn't be at expense of people staying there. Waited in long line just to pull into lot, then waited in a very long line to check in, just to have to move my car to the far end of the property. Rope off sections closer to building for people at the property. A/C did not work right, had it down to 60' and it never got that way. Tough to sleep when you are sweating. Wouldn't waste rewards night again on this property regardless of how close it is to concert/game venue. I will Uber in next time from a location further out.

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