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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
78%
Recommend This Property

Overall Experience

4.1

based on 930 reviews
78%
Recommend This Property

Ratings Breakdown

930reviews

  • 5 Stars
    501
  • 4 Stars
    197
  • 3 Stars
    92
  • 2 Stars
    82
  • 1 Stars
    58

Poor service, stained carpets, dirt everywhere

By

March 29, 2017

platinumelite

First, we arrived around mid-night. There was one person at the check-in counter waiting on another customer. There seemed to be some problem with that customer. We waited about 15 minutes and our existence was never recognized by the clerk. Often, she would just stand there waiting for someone in the back room to convey some information to her for the other customer. Frequently, nothing was happening. This clerk never said "Hello", "Sorry for the delay", etc. Finally, I asked if there was anyone else in the back room who could help us. Another clerk came out of the back room and finally started helping us. This clerk was the only positive experience at this hotel. She apologized profusely for the delay. Next, I had to park the car. The driveway was littered with cars and trucks so that it was hard to maneuver. finally, I was able to park my car on the third floor. The elevated to the ground floor where my wife was waiting was "out of order". We went to our room. Along the way we noticed that the hallway smelled bad and that the carpet was filthy and stained like it hadn't been cleaned in years. The elevator was also dirty and had a bad smell. Fearing the worst when we got to our room, we found a dirty, out dated room. Stained carpets, smashed bug on the wall, dirt in the corners. Although we had booked 3 nights, we decided we could not tolerate this situation. At 10 AM we checked out.

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First stay for MD Anderson

By

March 29, 2017

club

Excellent, will stay every time I go to Houston. Loved the employees.

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Great and convenient hotel to stay at,no stress

By

March 28, 2017

club

The hotel was very bright and clean. The staff were helpful and pleasant, The restaurant was very good and had a variety of foods for everyone's tastes. Great location for business trips of leisure with plenty of attractions near the area.The shuttle service was a blessing as this is located in a busy area.

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Pleasant Houston Hotel

By

March 27, 2017

club

beds where comfortable. I slept well . my stay was pleasant.

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Great experience

By

March 25, 2017

platinumelite

I strongly recommend this hotel. Staff is professional and friendly. This hotel in well located close to a lot of restaurants, medical center and museum district they also have a shuttle than can take you to the Mall.
Breakfast buffet is awesome.
Concierge Monse was very helpful and friendly.

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good place to stay

By

March 24, 2017

club

Nice place just dont like to pay for parking. Garage elavator was broke 2 times i stayed.

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Crowne Plaze River Oaks

By

March 22, 2017

club

Very nice place to stay! Convinently located, with a large self-parking garage or valet parking. The rooms were clean as well as the property itself. I will stay there again soon. Thanks.

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Excellent

By

March 21, 2017

club

Nice hotel with great front desk staff. The parking has a lot to be desired but overall it's a very pleasant stay.

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Nice room

By

March 19, 2017

Room was very spacious and fromt desk and restaurant folks were very helpful. Had trouble with the cooling of the room one night but the front desk had it taken care of promptly. The only complaint was poor tv reception on the channels I wanted to watch

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Great bed and great service.

By

March 19, 2017

A great place to rest your head close to Reliant! I stay here every year for the houston livestock show and it never disappoints.

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Overall good experience

By

March 19, 2017

platinumelite

The carpeting in the rooms and public areas is badly stained and faded. It takes much away from the overall experience.

The bathroom amenities were nice, but the coffee packets left much to be desired - only 1 powdered creamer and 1 sugar packet. That is wasted money for the hotel since I opened all the packets to get what I needed for 1 cup of coffee.

Noisy neighbors and thin walls were the reason that my sleep quality was poor. My bedding was very comfortable.

IHG rewards members should not have to pay for parking!

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Relaxing stay

By

March 18, 2017

club

The staff made this stay super enjoyable. Every need was met. Food was good drink was good. Will stay here again.

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