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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
79%
Recommend This Property

Overall Experience

4.1

based on 1013 reviews
79%
Recommend This Property

Ratings Breakdown

1013reviews

  • 5 Stars
    553
  • 4 Stars
    214
  • 3 Stars
    96
  • 2 Stars
    90
  • 1 Stars
    60

Clean and quiet, my safe haven.

By

June 22, 2017

club

I love the excellent housekeeping team that always makes sure youre taken care of. I love Miss Roxanne At the front desk, who is always so helpful and efficient. She always greets me by my name and remembers my preferences. The hotel is very organized, my favorite place to be in Houston, when I'm in town...

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Highly pleased!!

By

June 21, 2017

Great hotel in perfect location for my summer business!

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Love you IHG

By

June 20, 2017

Best in the world. Thanks to your staff 4 making me feel number one

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Nice stay

By

June 19, 2017

Had a nice stay in this hotel, good service from all employees

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good sleep-great bar food

By

June 18, 2017

business trip. sleep was good. bar food excellent value on steak and fries(though price has gone up). business center has all I needed to print documents for meetings. good location.

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Poor customer service

By

June 18, 2017

The hotel is nice, the rooms clean and comfortable.
The staff, management were not helpful at all
My reservation through southwest vacations was not processed, and the management would not help in any way to access the reservation. Over two hours were spent getting the reservation through. No help at all from the hotel staff.
Very disappointed.

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hou

By

June 17, 2017

platinumelite

HOTEL DE LA CADENA CROWN,, LAS HABITACIONES NO DE SU CALIDAD,, UN POCO ANTIGUAS LE FALTA REMODELACION,, LAS ALFOMBRAS YA MUY VIEJAS

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Great Stay!

By

June 17, 2017

club

The beds are super comfortable and the room was very clean.
Nice stay while visiting friends in Houston.

The bathroom had a great shower and good thick towels with all the amenities.
There was also a single serve coffee maker that was perfect for my husband and I. We didn't eat in the hotel, but looked like a lot of people we're enjoying the bar and restaurant.

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Great stay

By

June 16, 2017

platinumelite

Every night I woke up very refreshed, very comfortable bed and room!

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Nice place to stay in Houston

By

June 14, 2017

club

We stay at this hotel often, as we visit family living near the hotel. The rooms are comfortable, the restaurant is good, and having an attached indoor parking garage, where we can self-park, is a plus, because you never know what kind of weather to expect in Houston. Generally we are happy to stay at this hotel when we are in Houston. it meets our needs.

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very comfortable

By

June 14, 2017

I recommend this hotel to anyone who wishes to have a peaceful relaxing stay. Most places to visit are easily accessible.

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Great place

By

June 14, 2017

club

This hotel was very nice and cozy. The beds were soft and comfy and my room had an excellent view of the city. The only downside was that breakfast was very expensive and subpar. It cost 16.95 for the breakfast buffet and that be quite expensive when traveling with 3 children.

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