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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
79%
Recommend This Property

Overall Experience

4

based on 607 reviews
79%
Recommend This Property

Ratings Breakdown

607reviews

  • 5 Stars
    314
  • 4 Stars
    131
  • 3 Stars
    63
  • 2 Stars
    49
  • 1 Stars
    50

Stay

By

March 27, 2017

club

Great stay and I will stay again
And I will recommend to all my family and friends

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What A (Bad) Difference A Couple Weeks Make

By

March 27, 2017

I have stayed at the property for 5+ years, almost exclusively when I go to Houston. I returned after a two week hiatus and was so overwhelmed with how quickly the quality of service changed since my pervious visit. The hotel was never the best place to stay in the past, but the reason I returned was because of the STAFF. They were fun, engaging and seemed to truly care. In two weeks, all of them are gone and a new crew of rude, self-important and disinterested folks now work there! I used to walk into hotel and Rita or Henry would greet me by name before I even got to the counter. Then Maddie was there with a drink at happy hour and a bubbly personality and good conversation. It is all gone. I will never understand how management cannot see the value that true customer service-oriented staff bring to the hotel. New hotel management means new staffing? With this last visit, I was never greeted at the counter by acknowledging my status (Spire Ambassador). I had to remind the staff that I had breakfast included in my rate. The two working at the counter when I arrived were more interested in their own conversation than me. And what a disaster when I checked out. The guy could not have been bothered more by my presence. I has to ASK for an itemized receipt and he seemed genuinely annoyed that he had to print it out. In addition to the staffing nightmare, what are they doing to the décor? The most intriguing change is the addition of the "disco" chandeliers. They are awful, but I found myself drawn to morbidly staring at them, like watching a car crash on a highway. The words that spring to mind are tacky and gaudy. If the hotel management is in the mood to renovate (stop with the décor already)...try updating the in-house gym. At least get the TVs working in there. I had future reservations there, that I have since cancelled. I guess things change and that includes this hotel. And in this case, not for the better. One shining spot...Lulu who works the happy hour now is a very attentive. But for the rest of the place...I would recommend a bulldozer and start over from scratch.

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Very Good Stay Weekend Of Mar 17

By

March 22, 2017

Been to this hotel many times and its always been adequate. But this past weekend the hotel was excellent. The room was great and comfortable . However the thing I was most impressed with was the room service. One of the best room service experiences I've ever had in my extensive travel. The breakfast blew me away completely unexpectedly. I'd stay in this hotel again just to order that room service. The coffee was hot and on point too on delivery.

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Great

By

March 21, 2017

club

Great place too stay good location great staff nice lobby and suite

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Comfortable bed and great service

By

March 18, 2017

club

This is the third year out little convention has come here. And this is the first year the restaurant and bar were closed due to 'renovations'. Missed both of their services. But the rooms were excellent and the staff was cheerful and helpful if we had any issues. Henry, at the front desk, is a joy. The new owners hung huge chandeliers down the main hallway, and had them lit with color changing lights. Would have much rather had the restaurant and bar useable.

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Renovations

By

March 16, 2017

club

Right now the hotel is undergoing renovations but once they are finished, I look forward to seeing what all will change.

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Welcoming staff

By

March 16, 2017

club

What this hotel may lack in updated appearance they make up for in a welcoming staff.

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pretty darn good

By

March 16, 2017

club

love the employees. level of care and friendliness top rated. stacking chairs in meeting room often dirty. upgrading hotel, but not always followed through. example: masking tape left up after painting. great new lighting.

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Poor AC and heating systems and outdated bathrooms

By

March 13, 2017

club

This was my second stay at this hotel in 3 months. I was traveling for business and we had meetings at this hotel and it was just more convenient to stay here because of the horrible road construction in the area. During both stays, I had problems with the heating and cooling systems in the rooms. I had to call multiple times for repairs during the first visit and didn't even bother this time. A coworker had to change rooms twice on the same night for the similar problem. The bathroom tubs, fixtures and decor are at least 20 years old and are permanently stained and/or damaged.

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Bad bathroom and electrical setup

By

March 12, 2017

club

As described in survey, the bathroom and area around the bed need some attention, the check in area is strange looking.

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Reservation not located upon checkin

By

March 09, 2017

My reservation stated late checkin and upon arrival the desk could not locate the reservation. It took too long to figure it out and make amends.

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Good Value for IHG Members

By

March 07, 2017

club

Had a great business stay in this hotel. The room and common areas were clean, neat, organized. The staff was friendly and acknowledged when you were within a few feet of them. Only concern was the dated look of the rooms. Since I was not on vacation, I didn't care as much; but may look at another comparable option if travelling with family.

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