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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
72%
Recommend This Property

Overall Experience

3.8

based on 714 reviews
72%
Recommend This Property

Ratings Breakdown

714reviews

  • 5 Stars
    336
  • 4 Stars
    149
  • 3 Stars
    81
  • 2 Stars
    70
  • 1 Stars
    78

Friendly staff

By

September 17, 2017

The friendly staff greeted me at the door, the room was clean and comfortable. Had a great stay!

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Bad service

By

September 10, 2017

When we got to this hotel we complained that the floors in our room were wet and the smell of mildew is very strong they said there was nothing they can do but they would try to put us in another room when They can . The elevators did not work and we had to use the service elevator to get to our floor. We ended up checking out a day early when we found another hotel that could accommodate us . I travel and stay in IHG hotels 10 times a month and this has been the worst service I've ever received.

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Staying on the Titanic

By

September 04, 2017

club

See previous remarks
Great staff working under extremely bad physical conditions.
Hotel is dilapidated and in need of repairs. Upgrades to the physical site are needed sooner , rather than later.

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Comfortable bed for short stay

By

September 02, 2017

We we only in town for one night. We felt well rested. The hallways smelled a little musty and the shower was not fully cleaned of soap scum. The pool was nice except for the construction in that area. The room was not anything super special but it got the job done. The wireless in our room was so slow we could not use it.

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Spire Sweet upgrade

By

August 27, 2017

I booked a king room and got upgraded to a king jr suite. What a wonderful surprise. I was put on the top floor and the view was nice. Well much better than a bumper of a truck parked outside anyway.

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Crowne Plaza stay

By

August 26, 2017

platinumelite

Employees were great. Service was good. The main areas of the hotel seem to be updated, but my room was old, dark and dingy. The room definitely needs an update.

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Not a great hotel

By

August 22, 2017

Had poor sleep all week. AC too loud. Hotel seem to be worn, really needs an update

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Hotel is deteriorating

By

August 20, 2017

I have been coming to this hotel for over 20 years. Since it has been sold recently I am seeing rapid deterioration. One or both Elevators on each stay are inoperative. Rooms need to be updated (carpets, bathrooms, furniture, etc.). Front desk employees not always there, especially early mornings. They discontinued the 5-7 pm happy hour for guests.

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Traffic issues in the area

By

August 20, 2017

Great hotel too bad the road construction as well as the hotel construction take away from it . Breakfast and staff here are always the best!!

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Awesome experience

By

August 15, 2017

club

I am glad , I stayed here as the staff made my day. I found them pleasant, easy to deal with and super professional

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My 2nd stay

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August 14, 2017

I've stayed here before, I had forgotten that you pay for breakfast here but it was a good breakfast, lots to chose from. Was nice to stay at hotel for dinner and drinks if you want to.

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Horrible. RUN don't walk away from this hotel!

By

August 14, 2017

Stunk like mildew, old and hot in room and entire hotel. No AC in elevators. Homeless people begging in lobby and parking lot. Swimming pool was green. Front entrance was littered with rocks and weeds. Entire hotel needs to be leveled and rebuilt. Horrible.

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