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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4,2

based on 888 reviews
84%
Recommend This Property

Ratings Breakdown

888reviews

  • 5 Stars
    528
  • 4 Stars
    186
  • 3 Stars
    70
  • 2 Stars
    62
  • 1 Stars
    42

Bit Disappointed

By

novembre 19, 2017

platinumelite

1. The first check-in lady said there were no room changes or upgrades, but upon discovery of a room problem, another check-in lady promptly gave a room change. 2. Bar food was not worth it. Guacamole seemed to be the high end of what you can purchase at a grocery store versus something fresh, and the chips were stale. 3. The guest room was dim and dark when lit. 4. Gym equipment could use some cleaning, but it may not necessarily be the staff's fault since there were so many guests and kids running around that night. 5. The water dispenser across the check-in counter could use some refilling, but again, this could be because of all the kids running around. 6. My room was missing the "Sleeping Kit," but at least someone left a stack of them on the railing by the elevator. Either the hotel was overwhelmed by guests or it did not staff appropriately, because unlike my other Crowne visits, there was a lack of care and attention to detail.

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