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Rated 3.8 out of 5 by 351 reviewers.
Rated 4.0 out of 5.0 by Comfortable bed and great service and great location again great location and view of firework on the 4th of July. pool area well maintained and easy access to bar area. food was also great, but at time too salty. July 10, 2014
Rated 1.0 out of 5.0 by Horrible customer service / will not return Stayed at this hotel (like we do several times a year during football season)to celebrate my daughters birthday . Had packages delivered here for her birthday so that we wouldn't have to travel with them. Packages arrived a day before us, however when we checked in there was no mention of it, no one knew anything. The next afternoon when we still didn't hear anything , and her birthday had already passed, we called the desk and they had the packages. So instead of giving them to us on time, they didn't do their job and my daughter didn't have her gifts to open that arrived before us!! No apology , no anything . As a former hotel GM, this is unacceptable ! July 9, 2014
Rated 2.0 out of 5.0 by Poor Reservation Service I was very upset with your reservation service personnel. They were rude and not at all helpful. I would not chose this hotel again. July 9, 2014
Rated 1.0 out of 5.0 by Disappointment Booked the room to enjoy the July 4th holiday. Checked in enjoyed a nice dinner at Ruth Chris and watch the fireworks from the balcony of our room. I decided to shower before turning in for the night only to discover that the bathroom was not cleaned. A dirty wash cloth and bath towel hung from the door. I pulled the sheet back on the bed to discover those too were not clean. We ended up leaving since we were local to the area. July 9, 2014
Rated 2.0 out of 5.0 by End of the Hall The room was at the end of the hall and very oddly shaped room. The wifi was extremely poor. I contacted the front desk and they told me there were no other complaints so there must not be an issue with the service. I was in the hotel for three nights and the service never did improve. I have stayed at this hotel 20+ in the last year, i would have expected better responses to my concerns since they welcome you back during the check In process. I will be staying at a different hotel on future trips to Jacksonville. July 2, 2014
Rated 4.0 out of 5.0 by Overall experience Very good central location with pleasant staff and good amenities for the price. July 2, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. When I arrived there was a host just inside doors, he greeted me and asked how he could help? The check in staff was very friendly, smiling and eager to assist. After being checked in the same host helped me find the elevator. Overall it was very customer oriented and made me feel welcome. I definitely will visit and stay here again. Thanks you July 2, 2014
Rated 5.0 out of 5.0 by guest I would stay again. Thes service was very good. the hotel has been updated and very clean. Close to nesr by intertainment and downton as well. July 1, 2014
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