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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.2

based on 844 reviews
86%
Recommend This Property

Ratings Breakdown

844reviews

  • 5 Stars
    454
  • 4 Stars
    232
  • 3 Stars
    78
  • 2 Stars
    47
  • 1 Stars
    33

comfortable room, need-to-improve services

By

January 19, 2018

Hi IHG Customer Service Manager,

This is Chao . The Sstay is in Crowne Plaza in JFK airport, checked in on Jan 9th and checked on on 10th.

Several observations:
First of all, when I called the hotel before we arrive, in order to find the pickup place in the JFK airport, it is always that the other side is busy. Once I got connected to the front desk, I was asked to hold because they are serving other customers.

Second, we arrive very late that night, about 9pm, and then we went to the place for the pick up. We did not see the shuttle for the hotel so we called again the hotel, and we were asked to wait for around 5-10 mins. However, after around 10 mins, we saw that the shuttle just went thought the picking up point without stopping! This is really bad. We had to call the hotel again such that they send the shuttle again. We wait for around 30+mins in that night, given the temperature is really low for that day.

Third, when we arrive, we realized that the front desk is really really busy. They pick up phones and at the same time serving the coming customers.

Fourth, I was told to choose between points and welcoming drinks, and we chose the points. I did not see any points coming during the past 10 days.

With regards to the stay after checking in, it is very smooth. The room and bed are reasonably comfortable.

Regards,
Chao

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