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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.6

based on 995 reviews
90%
Recommend This Property

Ratings Breakdown

995reviews

  • 5 Stars
    709
  • 4 Stars
    211
  • 3 Stars
    48
  • 2 Stars
    16
  • 1 Stars
    11

位置硬件设施景观一流

By

March 29, 2017

酒店位于济南市中心,周边大牌林立,位置硬件设施一流,住进了酒店安排升级好的行政景观房,晚上在房间里观看泉城广场的喷泉表演,感觉棒极了!

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xxxx

By

March 28, 2017

platinumelite

see previous I don't want to write a review to just say how poor the staff attitude was the only people who want to resolve the issue was the assistant mangager also there was a number of staff who did not speak any English working I the hotel. as a renowned international hotel group the staff should all speak English as well as Chinese . not even basic English.

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大堂环境一流,酒廊服务好

By

March 26, 2017

大堂环境一流,酒廊服务好,前台有新人不够业务熟练,主管办理入住相对较好,酒廊服务好,早餐种类比较单一,尚可。基本上达到酒店应有预期

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服务一流,软硬件水平一流

By

March 26, 2017

出行前酒店主动电话与我联系,并确认到店时间和房间喜好。非常惊讶这样的细致入微的服务,而且到店后也第一时间确认会员身份并给了很好的房间。下次一定再次入住该酒店

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環境不錯

By

March 26, 2017

環境乾淨,地點方便,打掃人員親切。
但可能剛好遇到會議,前台人員較少,排隊人員很多。
還有⋯問卷規定50字會讓我不想再填。

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入住舒适

By

March 26, 2017

经常入住的一家酒店。服务人员态度较好,房间设施完善。酒店位置佳,周边出行购物方便。总体有些不错的入住体验。

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Pleasant Stay

By

March 25, 2017

The place is excellent among most other hotels - right in the city center. The hotel also had a nice reputation among my colleagues visited before. Concierge staff on the grand floor were polite, *some* of them were always ready to help you. All reception staff were with welcoming smile, and were efficient handing check-in and check-out, and very fluent when answering queries on hotel facilities opening-closing time. Heartwarming was that they attempted to offer free room type upgrade if available, and highlighted clearly the advantages. Housekeeping were also careful, e.g. paid attention to your complementary water consumption, prepared local news papers. Funny thing was that they seems award candies if not asking for changing a bed sheet.

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舒适

By

March 25, 2017

挺好,符合预期;游泳池挺大,人不多,很舒适。

济南禁烟力度可能还不大,在酒店发现有人吸烟。

房间很大,睡觉挺舒服/

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Friendly stuff and comfortable room

By

March 24, 2017

This hotel is the best choice in Jinan, with moderate price but satisfying service. i will recommend to others.

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Make me feel at home

By

March 24, 2017

club

Your staff is very welcoming. Business travel is extremely stressful, the caring attitude of your Customer Service team releases a lot of stress and help me to refresh my energy every day to get the job done.

One suggestion is may be to improve the work condition for your front desk. One morning I saw one of your front desk manager wearing a heavy overcoat, it must have been cold in the lobby. They work so hard, may be a better and more comfortable condition will enhance their productivity. Nevertheless, she was very helpful in helping me to turn on the lights at the gym.

Oh I forgot, the steam bath and sauna were not hot enough. Seems like people rarely use them. It was actually cold inside even after they were turned on for a long while. I almost caught a cold.

Overall, many thanks for improving.

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很不错

By

March 24, 2017

酒店很不错,迎宾水果和迎宾软饮及时送到。健身房服务很满意,游泳池水温很OK。按时打扫卫生,如有不便延时打扫房间。餐盘不够用及时送到房间。总之我很满意。退房后电话回访。

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房间很好、床铺舒适、服务优异

By

March 24, 2017

该酒店是我一直喜欢的,酒店员工热情、亲切,房间整洁、备品及床铺都非常不错,早餐丰富,值得推荐,设施设备齐备完全满足了商务旅行的要求。

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