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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.4

based on 477 reviews
91%
Recommend This Property

Ratings Breakdown

477reviews

  • 5 Stars
    285
  • 4 Stars
    126
  • 3 Stars
    33
  • 2 Stars
    23
  • 1 Stars
    10

Unprofessional Avoidance

By

November 20, 2017

After a long flight I was very tired/jetlagged and Front desk Supervisor L_ _ _u checked-us in:
I'm an Anti-Smoker and my allocated Rm528 was filled with strong dense cigarette odour where I could not breathe, it was toxic with windows being permanently locked.
I rang L_ _ _ u & she didn't have any empathy nor being supportive of the situation, but sent Housekeeping Supervisor to assess. When H/Supervisor came, she said; she was guilty as she cleaned the Rm528 with her Sinus [Air freshener she brought was ineffective].
H/Supervisor rang L _ _ _ u and the conversation heated which did not sound so positive - we both waited after a call. She rang again for a Second time, and the other Front Desk staff was looking a for a Non Smoking Rm apparently thus we both waited again. Meanwhile, I continued to stand outside corridor waiting for a call where H/Supervisor was in a Rm with door opened. She rang for a Third time, only then L_ _ _ u finally released the Rm521 Non Smoking Rm.
Overall, the whole process of dragging took for more than a half an hour and it was 7:25pm when I walked into Non Smoking Rm at last. It was the most longest and exhausting check in experience I've had and the problem could have solved promptly if the Front Desk Supervisor wanted to take ownership of the matter from the beginning.

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