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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.4

based on 713 reviews
89%
Recommend This Property

Ratings Breakdown

713reviews

  • 5 Stars
    417
  • 4 Stars
    206
  • 3 Stars
    52
  • 2 Stars
    25
  • 1 Stars
    13

Crowne Plaza Kathmandu

By

November 11, 2019

platinumelite

I am very happy with my stay there because of the 5 stars customers service provided by the staffs in general, but especially appreciate 2 duty managers, Sampadan and Sheling (hope i spell their name correctly). They are both so attentive and prompt on helping me with room issues, travel suggestions and trying their best to compensate me for the noise and room ventilation issue due to hotel major renovation work right outside my window starting from 7 am ( according to duty manager, the construction company promise won’t start work till 9am. I recorded the construction noise at 7am). Those few middle age senior servers at Garden Cafe during breakfast on 17th and 20th Oct, Thali lunch on 19th Oct, lead waiter at chinese restaurant for dinner on 17th and most servers at Indian restaurant. Thanks Garden Cafe Chef for his tasty special made butter cookies!! The house keeping staffs during my stay are great too, especially the older lady that work at night shift.

They really treat IHG member special at the hotel with extra attention and service that I never experience anywhere in the IHG hotels in United States for almost 10 years as IHG member.

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Overrated Hotel / Resort

By

November 11, 2019

club

Quality of property is not worth the money you pay. they should be downgraded to 2 stars

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Staff was too good

By

November 09, 2019

club

All over stay was good like as I expected and food was also good and especially the indian food served there at garden terrace restaurant was amazing.
Because of construction in hotel noise was affecting us but all over stay was good.

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Staff rudely behaved

By

November 08, 2019

club

Actually we were 10 mins late according to the buffet time and staff rudely behaved and didn’t allow us to have breakfast.we really didn’t like that we were not at all expected this type of behaviour from such a high class hotel.

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Great service

By

November 02, 2019

club

Always smiling and ready to help staff
Room was good but bathroom needs to be updated

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Relaxing in luxury after bustle of Kathmandu

By

November 01, 2019

I went here to relax and be pampered after my trek to verest Base Camp. The spa was great. The pool was lovely. Food was very good. Lots of choice Breakfast buffet was amazing.

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Beste Wahl für Kathmandu

By

November 01, 2019

club

Sehr schönes Hotel, gut und ruhig gelegen. Ganz besonders hervorzuheben ist aber die aussergewöhnliche Gastfreundschaft und Freundlichkeit des gesamten Personals.

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Hospitality The best in class

By

October 28, 2019

platinumelite

Crown Plaza is the best hotel to stay in Kathmandu with friendly staff always ready to help and the best environment
Keep it up

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Perfection in Kathmandu.......

By

October 25, 2019

club

It was a very welcoming place after our flight from Delhi. We had wonderful food awaiting us for dinner in the Dining Room, and the service was exceptional. The staff went out of their way, ordering us delicious Naan Bread for the table.

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Tired and Old Property in need of renovation

By

October 24, 2019

club

Excellent and Helpful Staff.

Tired Old and Sad property.

Rooms and bathrooms in desperate need of renovation

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Our favourite family hotel in town

By

October 22, 2019

platinumelite

This is our favourite hotel in Kathmandu for our children. Lots of space, safely enclosed, great pool, great rooms, excellent food choices. We love it here!

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excelente nivel de atención

By

October 21, 2019

club

Ha sido una gratificante experiencia en Nepal haber disfrutado de las instalaciones y la atención del personal del Crowne Plaza en Katmandú.

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