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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
80%
Recommend This Property

Overall Experience

4

based on 1532 reviews
80%
Recommend This Property

Ratings Breakdown

1532reviews

  • 5 Stars
    776
  • 4 Stars
    317
  • 3 Stars
    204
  • 2 Stars
    138
  • 1 Stars
    97

not a bad spot

By

July 26, 2017

club

not a bad spot to stay, in the middle of every thing on duvall, walked about everywhere.
rooms could use some work
pool very shallow, not too big, often very warm.
Front desk/Concierge were great people.

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Business and relax

By

July 25, 2017

I have given this hotel 3 chances in the past year and each time they drop the ball. Whenever I use points and cash they want to place use in different rooms. I had booked the suite requesting the one on corner of Duval and Fleming. And I used points to book a basic room for other family. Prior to the trip other family could not make it so I cancelled the basic with the points. I was than advised to use the points towards the suite. Just as I did in December of 2016. (Even then I had the same problem!)
This time we had to wait hours for another manager to arrive to get a room. Just to find that the manager was running late. There offer ended up being a basic king with a balcony for less. The exact same as in December!

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Good location, slow elevators

By

July 25, 2017

club

Location is good. I was able to walk to places. The elevators are very slow.

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Hot Rooms

By

July 23, 2017

Rooms were very warm, staff solution was a fan in the room. We were told there is problems with the chiller.

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Valet

By

July 23, 2017

club

We did not have a vehicle but the valet made sure to greet us and recommend places to visit around town. Very helpful.

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Awesome staff

By

July 20, 2017

Great hotel, great location, great staff. Enough said. Stayed here in the past and will again.

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Nice Hotel in Key West

By

July 20, 2017

Wonderful Hotel in Key West. Nice people, nice room great location. Everything was perfect. IHG room upgrade made our stay very enjoyable.

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Wonderful Service

By

July 20, 2017

club

My first stay at Crowne Plaze and it was great, staff was very friendly. We needed more towels and they brought them in a timely manner. Room was plenty big enough for all of us.

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Location Location Location....

By

July 19, 2017

Great romantic atmosphere. Hotel is located in the middle of all the major attractions...Staff were helpful and friendly.. 5 Stars....

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Key west

By

July 19, 2017

club

Hotel has great location! Pool area is disappointing- and pool bar has no atmosphere

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A cool comfortable enclave on Duval Street

By

July 19, 2017

From the valet parking service to the front desk, the staff was terrific. We arrived early, and although the room wasn't ready, they took my phone number and called when it was. The room was comfortable and tastefully done. We only used the bar, but the service was excellent. We would gladly stay again.

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Good experience

By

July 19, 2017

club

My wife and I had a great time. Only a short stay but enjoyable. I will recommend to my friends.

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