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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
79%
Recommend This Property

Overall Experience

4

based on 1397 reviews
79%
Recommend This Property

Ratings Breakdown

1397reviews

  • 5 Stars
    687
  • 4 Stars
    299
  • 3 Stars
    185
  • 2 Stars
    132
  • 1 Stars
    94

Great Hotel

By

March 25, 2017

I've been coming to Key West for about 13 years and stay at the La Concha Crown Plaza every time. Wouldn't stay anywhere else. Located on Duval Street and a short walk to everything. Great Hotel and fantastic staff.

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A shame

By

March 21, 2017

platinumelite

This hotel has a great location and wine bar. The selection and value at the Wine O wine bar is top shelf. I had bugs in my room/bed and had to get moved. I also complained several times that the common areas were freezing. Nothing changed. Key West is a blast and this place has potential, but I left very, very disappointed.

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In the heart of everything!!!

By

March 20, 2017

This is a beautiful little hotel, extremely centrally located to everything Key West. The rooms are fun, especially with a balcony overlooking Duval Street, but beware that they are extremely small. The bathrooms are almost impossible. The rooftop pool/bar area is fantastic as well, only the pool itself is not very clean at all. For convenience, you cannot choose a better place to stay in Key West!

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Hotel staff was very helpful.

By

March 19, 2017

platinumelite

Giselle (night shift, front desk) was very kind, intelligent, and helpful. Igor (Estonian valet) was kind and helpful.

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Excellent as expected!

By

March 18, 2017

Great Staff, facility, amenities, breakfast, and location!

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Stay during March

By

March 18, 2017

platinumelite

Great feel, great location, great experience. You pay for location and luxury. Enjoy your stay!
Save up, the balacony rooms are great.

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Nice Hotel on noisy street

By

March 17, 2017

platinumelite

Great service from staff. Food and drinks were excellent and staff very attentive. Would go here again just for the food. Excellent happy hour and breakfast.
Unfortunately very noisy street and our room was right on the street. Ask for a room in the back if you think you are a light sleepter.

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Perfect location

By

March 17, 2017

platinumelite

A great place to stay. Bathrooms were clean and well maintained but an older system that could use some upgrades - could hear flushes from rooms around us and don't even think about doing so in your own bathroom if someone else is sleeping! Still, can't beat being right in the heart of Duval St!

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One night stay

By

March 16, 2017

platinumelite

The facility is beautiful, the rooms are clean.... You must pay for parking due to the highly congested area. The street rooms will be noisy from all the loud drunks, just keep that in mind, I would probably choose a non- street room next time.

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Great location

By

March 16, 2017

platinumelite

Great location in duval street. Not happy that the roof top deck was now close and converted into spa.

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Staff and servcie was great.

By

March 15, 2017

The overall experience of our stay at the Crowne Plaza Hotel Key West-La Concha was exceptional from the time we were greeted upon arrival until we shut the car doors and drove away. All of the employees we spoke to were helpful and kind. Also, we felt comfortable anywhere in the hotel.

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Key West Vacation

By

March 14, 2017

platinumelite

Nice central location in Key West. Rooms are very clean and comfortable. We had a very nice time in Key West and the hotel

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