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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.6

based on 1106 reviews
95%
Recommend This Property

Ratings Breakdown

1106reviews

  • 5 Stars
    768
  • 4 Stars
    250
  • 3 Stars
    52
  • 2 Stars
    24
  • 1 Stars
    12

Great location but very poor bar/lounge service

By

July 25, 2017

club

Good breakfast, front desk staff excellent but badly let down by shockingly slow service in bar/lounge area on three separate occasions. Wait staff take 10 mins or more to come to take orders (despite bar/lounge being almost deserted); then takes as long for drinks to be brought.

Stood for 10 mins at bar counter to pay drinks bill as no waiter around and only one staff member on duty behind bar. Barman on this occasion had about seven people to serve, on his own, and we needed to leave with our guests.

Went to front desk to find a manger so we could pay and pointed out politely that it is a basic rule never to have only one person on duty behind a bar (and no wait staff). The manager said "Oh, he's OK", to which we replied that he probably was, despite working flat out as he had no help, but the hotel's customer certainly were not and that they were being inconvenienced and delayed.

This aspect of the hotels service has to be improved in very short order as it lets the entire hotel down severely. One problem with slow service could be a one-off but not on each occasion.

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Great hotel

By

July 25, 2017

club

Good location and easy to find. The staff were all friendly and helpful. The room was clean and spacious with a very comfy bed. There was a large choice of food for breakfast.

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Good hotel

By

July 23, 2017

club

All staff helpful and pleasant surroundings. Also very close to port to enable us to join a cruise.

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Excellent hotel

By

July 22, 2017

club

Great location, good staff and resonably priced. Would be more than happy to use again.

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Service

By

July 22, 2017

The payments took from mr corporate card should had Harper st the check out time, the mistake wouldn't had happened . Charged twice fir 1 of 7 rooms u booked .

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Professional service

By

July 20, 2017

club

I was pleasantly surprised to find an excellent room, and very modern and clean premises.

I would highly recommend for business or leisure.

It definitely helped when visiting Liverpool for the first time, you know you can relax because you are in good hands.

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Lovely stay

By

July 19, 2017

club

Really enjoyed this stay with my daughter and her friend really chilled out

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relaxing stay

By

July 19, 2017

club

I found the hotel very relaxing.it is in a great location

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Variable prices

By

July 18, 2017

club

Great location and good service - better than some of the other Crown Plaza's but the price on line kept changing and I ended up cancelling and rebooking twice to make certain I paid the lowest amount

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Usual good experience at Crowne Plaza Liverpool

By

July 18, 2017

Welcoming and friendly staff. Breakfasts were the usual high standard and we liked the club lounge facility.

One downside was the cleaning of the outside terrace(unavoidable) .

The cost of a glass of wine and a vodka

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What a wonderful hotel. I would strongly recommend you stay here.

By

July 17, 2017

club

I travel every week on business and I cannot rate this hotel highly enough.
The car parking is ample, the reception staff are extremely helpful and the greeting is very warm.
The facilities are fantastic including the pool and Gym.
The bar area and in particular the outdoor area is a wonderful place to relax.
The staff really do go out of their way to make your stay the best possible experience for you.
The rooms are to the highest standard I have experienced, the beds are exceptionally comfortable and it is a very quiet nights sleep.

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FABulous Liverpool

By

July 17, 2017

club

Best UK hotel I have ever stayed in.
Wonderful location in the dock area of Liverpool, right opposite the Liver building.
Everything with excellent - the room, the food and the staff.
Can't fault it.

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