Your session will expire in 5 minutes, 0 seconds, due to inactivity. Stay Logged In
Create PIN
All fields are required
If you joined IHG® Rewards Club at a hotel, then you will need to create a 4-digit PIN in order to access your IHG® Rewards Club account.
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Center for assistance.
The 4-digit numbers entered must match.
Forgot PIN?
All fields are required
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Center for assistance.
Don't have an email address in your profile?

Contact your local IHG® Rewards Club Customer Care to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address via www.ihg.com/updateemail.

Book Now
More Fewer Options

* Required Field

Best Available Rate Search does not include affiliation rates.

MANAGE A RESERVATION
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

MANAGE A RESERVATION
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.4

based on 1318 reviews
92%
Recommend This Property

Ratings Breakdown

1318reviews

  • 5 Stars
    848
  • 4 Stars
    316
  • 3 Stars
    87
  • 2 Stars
    31
  • 1 Stars
    36

Attentive and welcoming service

By

July 22, 2017

club

The attention to detail of the hotel staff made our stay that little bit more special. We realise it is nothing more than a strange coincidence but the outside wall of our room even displayed our initials !

Read More
Read Less

Great Location, Spotty Customer Service

By

July 21, 2017

I spent a 3-day weekend here on business. The location is perfect; you're close to the Blackfriars & Waterloo Bridges, Victoria Embankment, Westminster, and St. Paul's Cathedral. You can grab any red bus mere steps from the hotel. The lobby was quite nice with 2 on-site restaurants - Chinese & Italian - for the nights you prefer to eat in. My only complaint was the Internet which did not work and the clever desk outlet system which also would not work. I called the front desk several times about the situation and they referred me to the 24/7 help desk. They couldn't help either which meant that I was without Internet access and desk power for 24 hours. That's inexcusable for a business hotel. To their credit, the hotel did eventually purchase an EE external wireless dongle which provided lightning fast Internet access for the next 2 days. Overall, I recommend this hotel for the location, but I'd be very proactive about making sure the hotel Internet works properly.

Read More
Read Less

Excellent location

By

July 20, 2017

Location of the property good is good. Upgrades are a tough task at this poroperty rest things are fine.

Read More
Read Less

Great Location

By

July 17, 2017

This hotel is in a great location for exploring London. It is opposite Blackfriars Station and within 100yds of Blackfriars Bridge across The River Thames.
This is a top grade hotel which we will return to on our next visit to London

Read More
Read Less

Dirty room

By

July 16, 2017

Awful, do not use this hotel. Dirty room, bed and bathroom

Read More
Read Less

Filthy rooms

By

July 16, 2017

club

Filthy rooms, poor wifi- was told if wanted better wifi to purchase- lady was very rude. Air conditioner didn't work, they did send someone to change filter which was clogged but diidnr help. Rooms were not refurbished at all

Read More
Read Less

Comfortable bed and good location

By

July 14, 2017

Good standard for a hotel in the City of London. Otherwise not impressive.

Read More
Read Less

Great Stay

By

July 13, 2017

I had a great stay at the Crown Plaza London the City. I would definitely go back again

Read More
Read Less

Ótimo hotel. Ótimo Serviço

By

July 13, 2017

club

Ótimo hotel. Em minha outra viagem a Londres havia ficado em outro Crowne. E não me arrependi.
Localizado em uma área ótima. Perto de bons restaurantes e da estação e Metro e Trem.
Funcionários prestativos.
Concierge Fari ótimo.
Quarto limpo e confortável.

Read More
Read Less

Excellent Stay

By

July 12, 2017

club

We stayed at this hotel for our 20th anniversary. Pace and his team did an outstanding job in making our stay memorable including a surprise welcome gift in our room upon check in with a personal note from Pace. The staff were super friendly and went out of their way to make us feel welcome

Read More
Read Less

A good nights stay

By

July 10, 2017

club

The hotel was well located to The City, right across the road from Black Friars station. It was clean, well appointed and had a good buzz around the lobby and bars/restaurants .
The staff were helpful and informative.
I would stay again if in the area.

Read More
Read Less

Nearly good

By

July 10, 2017

Room 1 not good at all and had a bit of a smell.. the room wasn't very modern at all and there were no accessible plugs to plug in phones, laptops or Ipads.

The breakfast was really poor in the club lounge and the choice and quality wasnt up to scratch.

The second room I was offered was a club room and to be faitr the duty manager acted quickly and didnt quibble about my complaint. I would say though the club room only eqauted to a standard room in any other hotels I have stayed in and where there is a consistency of experience, quality and staff.

The restaurant staff were excellent and the service was very good and really polite. The chef however seems unable to cook a medium rare steak (twice asked and
twice failed). I suppose this is not a huge deal but it does seem to be a fairly simple ask and an easy one to get right and also one that seems to be delivered in other hotels and restaurants with ease.

The Gym was really poor and very limited. Thier was no staff members near the Gym and the equipment was strewn all over the floor with weights, dumbells and matts strewn everywhere.

Overall the staff were helpful and very pleasant and Duty manager was very good as were the restaurant staff. The property was probably the let down and while in a great location just missed the quality mark.

Read More
Read Less