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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.4

based on 1241 reviews
92%
Recommend This Property

Ratings Breakdown

1241reviews

  • 5 Stars
    795
  • 4 Stars
    299
  • 3 Stars
    82
  • 2 Stars
    30
  • 1 Stars
    35

Great location for theatres and sights

By

April 22, 2017

club

This hotel is literally across the road from Black Friars tube station - very convenient. The entrance is confusing - looks like you enter via a restaurant, but the main entrance is in a side street.

The rooms are showing their age, but the furniture is of good quality. However the mattress needs replacing - dips in the middle slightly. Air conditioning is very, very noisey - had to turn it off. Rooms are clean, very spacious and well appointed.

There is a helpful electronic travel guide in the room that guests can use on their stay - did not personally use it, but seems like a nice touch.

Staff are excellent - polite and helpful.

Breakfast expensive - £20 per head.

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discreta colazione, letti un po' piccoli e camere un po' antiquate

By

April 21, 2017

club

Siamo stati in vacanza per Pasqua io, mio marito e i nostri due figli. Abbiamo prenotato quindi una camera quadrupla con due letti matrimoniali. L'albergo è nel complesso confortevole, il personale molto gentile e rapido. La colazione con una discreta scelta di cibo e nonostante fossero le festività Pasquali non abbiamo mai dovuto attendere per avere un tavolo. Le stanze possono essere migliorate: i letti sono piccoli, c'è moquette ovunque, il bagno è un po' antico con doccia con getto non molto forte e scarico anche debole. Pochi kit messi a disposizione. Comunque nel complesso siamo stati bene, abbiamo speso una cifra ragionevole. La posizione è eccezionale: centrale ed esattamente di fronte alla fermata della metropolitana. Connessioni internet gratuita disponibile anche se ogni tanto salta. Prese vicino al letto assenti (noi per fortuna ci eravamo portati una prolunga, una multipresa e l'adattatore, altrimenti in 4 avremmo avuto problemi anche solo a ricaricare i cellulari).

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地理位置好

By

April 21, 2017

早餐不错,地理位置好,服务优越,网络不太好。房间的插头比较少,只在办公桌那里有。另外能不能提供一个电视频道单之类啊,一个个找很麻烦啊。

总体感觉不错,洲际还是靠谱的。

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Excellent

By

April 20, 2017

platinumelite

Customer Service was outstanding - Aman and all the staff were excellent. The Afternoon Tea and the Club Lounge were great.

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Wonderful Centrally Located London Hotel

By

April 20, 2017

club

The location of this hotel to my office and all of Centeal London was the best. The room was very clean, and the amenities were fantastic. I was amazed at how great the breakfast was each morning and I ate at the Chinese restaurant downstairs one night and it was great too. Highly recommended.

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Disappointing

By

April 19, 2017

This hotel is in a good location but was was expensive and disappointing. I have had better nights in budget hotels. There were several problems with the room that all added up to poor management and quality checking. The shower did not drain. The water was boiling hot and hard to regulate. The TV remote did not work unless waved around fiercely. The room was dowdy and cheap looking. The breakfast was average with a poor selection of decent bread, apart from the usual brown and white sliced. The staff were all very pleasant but this did not make up for the overall experience of feeling irritated by the poor conditions in general.

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Great location

By

April 19, 2017

platinumelite

Okay Crowne Plaza. Easy to get to from Blackfriars and hence Kings across St Pancras. Well located for the legal district

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エアコンとインターネットサービス

By

April 16, 2017

club

エアコンの温度設定が色だけなので程度が判りにくい。
インターネットサービス(wi-fi)が時々切れて再接続が必要になった点は残念。

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Amazing

By

April 16, 2017

We were celebrating my retirement and only stayed fior one night but it was just the most amazing night. Upgraded to a suite and the customer services manager Pece was just brilliant. He looked after our every need.
The room was fantastic a suite at the top of the building with views to the Shard
Breakfast along with a glass of bubbly started the next day amazingly
I can not recommend this more highly. It is perfectly placed for every where in London
And if course Pece he was just perfect

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Poor service management

By

April 16, 2017

This hotel failed on service to the customer.
In room entertainment of Sky TV is a good thing when traveling. i had this in my room for first 2 nights, then didnt work, they said they had fixed it and when i called down to explain it hadnt been fixed the manager decide to argue with me that he said it has. so i made him come to the room and showed him that it wasnt and he should refrain from suggesting i was telling lies.
I complained out the breakfast twice (which is expensive) espiacially about it being cold, and the bacon having white scum on it. again i was told this is normal, i am shocked that this hotel will serve up cold english breakfast as normal. again the FB manager was a little tardy. finally i decided i couldnt stay any longer and checked out a day early, even though i paid already the same manager checking me out decided to take a call from someone else whilst checking me out again, tardiness is unacceptable. he then started wlaking up and down with my credit card charging me for room service which is said was poor. overall and alwful expeirence and management was poor

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Good but not great

By

April 15, 2017

The breakfast and dining area ambience was the biggest concern. Great location, good staff, except the breakfast team. Food was delicious but very poorly organized, especially for families.

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Excellent Hotel

By

April 14, 2017

As a Spire Elite member, I would recommend this hotel for both business and leisure stays.
The whole hotel experience is excellent due to hotel location, the hotel staff make you feel most welcome and are extremely efficient and the dining is first class.

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