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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
81%
Recommend This Property

Overall Experience

4

based on 1100 reviews
81%
Recommend This Property

Ratings Breakdown

1100reviews

  • 5 Stars
    438
  • 4 Stars
    400
  • 3 Stars
    134
  • 2 Stars
    68
  • 1 Stars
    60

Good night's sleep

By

April 30, 2017

club

We slept well in this hotel as the room was quiet. In a busy city like London this is difficult to find and is such a good feature for a centrally located hotel. The shower and bathroom in general were also very good. The room also has a mini fridge to keep water and snacks cool (the fridge is not stocked by the hotel).

On the negative side, the wardrobe was a little small, the range of toiletries did not fit with the luxury style of the bathroom and the selection of tea provided in the room wasn't what you would expect from a four star hotel (there was no selection just Typhoo teabags).

On booking our stay, we were excited to find out that the hotel has a swimming pool and gym facilities. In the end we did not make use of these facilities as there is a charge of £3.50 to use the pool or gym. We found this a bit strange as they are on site facilities rather than third party facilities.

We paid for breakfast as part of our rate. The breakfast is really quite good with a range of hot foods, cereal, fruits and juices. It's great to be able to help yourself to smoked salmon from a buffet to have with scrambled eggs, but who cuts smoked salmon into cubes rather than thin slices?! The only real problem with breakfast is the dire coffee: it tastes of water but coats your mouth in an oily film. You can order other hot drinks from the waiter service, but we tried double espressos one morning and they were almost undrinkable too!

The hotel is not situated close to any tube station, but it is an easy 15 mins walk from King's Cross, Holborn and Russell Square. The location of the hotel makes it very suitable for activities in Bloomsbury and the West End and for the City.

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Fantastic Hotel, Reception terrable

By

April 28, 2017

The Hotel is very much better that it was, I have spent many nights here. A very good stay except for the arround 20 mins. wait at reception. I am disabled and found this wait very painful standing, talked to the 2 staff who were hanging around , they were no help.

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Ottimo servizio, camere pulite

By

April 27, 2017

club

Camere molto pulite e carine, ottimo servizio di accoglienza alla reception, personale educato e disponibile, possibilità di lasciare le valigie in deposito l'ultimo giorno, ottima posizione per muoversi.

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Not so fast check in

By

April 24, 2017

Staff could have been much better in having the rooms available at promised check in time

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Kings Cross Stay

By

April 23, 2017

Enjoyed the stay and service. The hotel Spa area is being refurbished at present but all was open and working.

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Comfortable and nice hotel

By

April 23, 2017

club

Clean comfortable plenty of room, rooms for family were excellent Bar a little pricey but good range of drinks . Breakfast expensive but excellent choice
Would use again

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crown plaza,

By

April 23, 2017

club

Place was very Clean and tidy, would recommend to anyone. 15 minute walk from tube station.

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Short stay

By

April 21, 2017

Good value and modern and clean Hotel, not easy walking distance to Kings Cross, but the 63 Bus suited our needs, breakfast was very good with a wide choice

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Buen hotel

By

April 21, 2017

club

Todo genial. Ubicación fuera de la city de Londres pero en buen sitio. Hotel moderno e instalaciones nuevas. Confortable. Las habitaciones familiares son muy pequeñas (casi no hay sitio para maletas y para moverse). Viajamos dos adultos y dos niños, y aunque estuvo bien la habitación agobiaba un poco ya que las camas son muy grandes y no queda espacio para moverse ni para colocar las maletas. El Parking es muy pequeño, solo tiene unas 20 plazas.

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Excellent sejour

By

April 20, 2017

club

Hotel totalement rénové. Qualité de la literie et chambre bien insonorisée. le personnel est agréable et à l'ecoute en cas de difficulté. L'accès au centre fitness est également de très bonne qualité.

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Breakfast and lifts

By

April 20, 2017

The queue for breakfast was very slow paid for 3 but only went for 1 as too busy would have appreciated being able to take tray to room. Lifts also very slow would have liked to be able to use stairs.

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Family trip to London

By

April 20, 2017

platinumelite

Excellent service from the entire hotel team, great rooms which were very comfortable and clean and an excellent base to explore London

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