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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4,6

based on 1200 reviews
95%
Recommend This Property

Ratings Breakdown

1200reviews

  • 5 Stars
    818
  • 4 Stars
    294
  • 3 Stars
    49
  • 2 Stars
    22
  • 1 Stars
    17

Good Value and Location

By

28. März 2017

Not sure of the IHG benefits at this hotel - felt as if there are no benefits for Spire members. I booked Club Level and then there was a hint that IHG members might receive Club Level as a bonus. No room upgrade or newspaper for Spire members - book the actual room that you want, don't hope for an upgrade at this property. Club Food is very limited and the club is small, relative to the number of people who have access. Ambiance of the club, however, is pleasing and there is a nice selection of drinks.

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Perfect location

By

24. März 2017

platinumelite

After struggling with where to stay in London, we decided to stay at the Crowne Plaza Kensington. The area turned out to be perfect for us as we flew in to Heathrow early in the morning from a long flight. The hotel was an easy tube ride from Heathrow and a very short walk from the station to the hotel. We walked to Kensington Palace from the hotel and many other interesting places. We booked a Twin Club room for 2 adults and 2 children, the beds were very comfortable and the room was very clean and most of all quiet as we were situated at the back of the hotel facing the garden. The best part of our stay was the quality of the staff from the front desk, club lounge, housekeeping and Raj the concierge. All were first rate and made our stay perfect!

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Long weekend

By

21. März 2017

Everything was fantastic! Staff very friendly and helpful. Room was fantastic with terrace overlooking the gardens. Would definitely recommend this hotel.

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Weekend Stay

By

21. März 2017

A long weekend stay in London. A very nice hotel and what you would expect from a Crown Plaza property. Especially friendly and helpful hotel staff, front desk representatives and concierge.

The hotel is located in a very good area (Kensington) with many eating options and the parks within walking distance.

If you want to visit the more traditional tourist areas near the Thames then the tube stations and hop on-off buses are located right across the street which allows for easy access.

Overall a very good hotel and good location for business travelers or families and I would highly recommend.

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very good service

By

21. März 2017

Their service was very good especially in restaurant.
They can remember what you order every morning and ask you if you want same foods and do our best to prepare for you. It's only one thing they might could be better is their breakfast buffet can change a little bit in 2-3 days that it will looks different.

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Excellent stay

By

18. März 2017

club

We booked two rooms and traveled from Norway to London for 5 nights before heading back to Sg. Check in was fast. Room are reasonable in size. Cleanliness is good except there is one day I found the carpet was not vacuum. Crowne Plazs offered small little gesture in the room that some other hotels would not have. That's really very nice of them. Hotel is 5 minutes walk to Gloucester station. There is a supermarket and few cafes across the street. Very convenient. On our checked out, the staff would come for our assistance without asking. Very good initiative.
Overall, I would recommend this hotel. Keep up the good job.

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Excellent hotel and location

By

18. März 2017

club

For families of 4 looking for 2 beds close to a tube station, this hotel is perfect. Rooms are clean and large enough for all of you. Windows open for some fresh air. Very close to tube station with a grocery store and restaurants nearby. Concierge was very helpful and booked our excursions for us. This is our 2nd stay at this hotel and we will continue to come here every time we visit London .

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Okay

By

18. März 2017

Value for money it really does depend on your views.

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Nice hotel ,great serivice

By

16. März 2017

platinumelite

Always stay in this hotel when going to London ,have stayed her approximately 6 times and don't plan on staying anywhere else

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Perfect Break

By

14. März 2017

Excellent service from every member of staff, good executive lounge and great food options.

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Excellent Hotel

By

13. März 2017

platinumelite

Staff and concerige were first class, nothing was too much trouble. Rooms were excellent. Would definitely rebook.

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Great wkend getaway

By

13. März 2017

club

Perfect for business or leisure.
We stayed due to its close proximity to the royal albert hall. It was a fantastic wkend stay

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