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Rated 4.5 out of 5 by 342 reviewers.
Rated 5.0 out of 5.0 by Enjoyable stay Thoroughly enjoyed our stay. The staff were always friendly,helpful and nothing was too much trouble. The breakfast were excellent always fresh,hot and constantly being re stocked. Everywhere was clean. Great location for the underground and other areas. The room was great very comfy beds and also very quiet at night. Also it was nice to have a garden to have a drink in. Hoping to return again Many thanks to all the staff for making our stay so enjoyable August 19, 2013
Rated 5.0 out of 5.0 by Another wonderful experience This is our hotel of choice when we stay in London. The standard of service, comfort and cleanliness is outstanding. We accompanied this stay with dining in the restaurant which was outstanding. thank you agin for making our time in London memorable August 18, 2013
Rated 5.0 out of 5.0 by Very comfortable accommodation and great location. Thank you to all your excellent staff especially Gonzalo at the front desk. I will recommend the hotel to everyone! August 17, 2013
Rated 2.0 out of 5.0 by Overall The suite was furnished to a low standard with furniture that was passed its sell by date. Lights in mirrors in the bathroom did not function. The carpets were stained and dirty and you would certainly not work on them in bare feet. Overall a very disappointing stay and certainly not value for money. August 17, 2013
Rated 5.0 out of 5.0 by Comfortable room Great comfortable experience and excellent service. Hotel was decorated very nicely. The club room was very nice and the staff was professional and helpful. August 14, 2013
Rated 4.0 out of 5.0 by Good overall Stayed there for business multiple times. The staff was always great, except this time (no welcome, no recognition of my status, ..). The food is excellent, but the menu has not changed in 6 months... August 14, 2013
Rated 5.0 out of 5.0 by Great stay We have stayed at this hotel a number of times and have always been more than happy. The staff are very helpful and know their roles. Breakfast has improved but still no dates, figs, prunes or apricots. The bar personnel are excellent as is the bar menu. The hotel has a welcoming feeling to it. BUT something must be done regarding the useless shaving mirror in the bathroom. It is in such a position as to be of no use at all. Please get rid of it and put a sensibley placed mirror in a different position. The magnification of the present mirror is such as to induce vertigo and motion sickness. August 13, 2013
Rated 5.0 out of 5.0 by London Weekend Planned a weekend in London and it was great staying at C.Plaza. Received free upgrade, paid on my points - brilliant! Staff were great, room excellent. Hotel very convenient for tube and access to central london. August 13, 2013
Rated 4.0 out of 5.0 by Lovely Hotel, with a super garden to relax with a drink. A really good hotel well placed in London for all the sights. The bedrooms much larger than average London Hotels, with really comfortable extra large beds. The garden is an added bonus and very unusual in London. Lunch and snacks in the garden excellent, and great for children to run around whilst the adults sit and have a drink. Will stay there again. August 9, 2013
Rated 4.0 out of 5.0 by Excellent Room/No self-service Laundry We enjoyed our stay here as the rooms were air conditioned and the beds were divinely comfortable. Upon request, the staff kindly provided us with extra water by the time we returned to our rooms in the evening (we're big on water consumption). The breakfast was ideal. But the scrambled eggs were consistently watery and virtually flavorless, obligating us to use ketchup or salt for flavor (tiny issue, but makes a big difference for many). Here's where I was inconvenienced. The original website where I saw the listing for Crowne Plaza showed that this hotel had a self-service laundry facility. So our group of 7 took limited clothing with the mindset of washing clothes during our stay here. The front desk tells us that the laundry is actually down the street. So, instead, we ended up washing our clothes by hand every day, making the bathroom look like a slum with all the wet clothing laid out. The Crowne Plaza website simply shows the following, leaving it to interpretation: Housekeeping and Laundry Services Daily Housekeeping Weekly Housekeeping Dry Cleaning Pickup/Laundry I would ask that Crowne Plaza ensures that other websites advertise the facilities accurately as we all felt deceived by the listing. We would have packed more clothing if we knew it wasn't true. Then, subsequently would have rated Crowne Plaza an all-around 5-star instead. August 9, 2013
Rated 5.0 out of 5.0 by wonderful short stay Great hotel, extremely friendly staff, excellent location, perfect for museums and getting around London. Clean, modern and quiet rooms. Highly recommend. Child friendly. August 8, 2013
Rated 5.0 out of 5.0 by Traveling London on my own I was sightseeing in London by myself, but thanks to the friendly staff I felt welcome and was given helpful advice. August 6, 2013
Rated 5.0 out of 5.0 by A comfortable experience We spend a week on London and your service make feel us like sleeping at home, thank you August 4, 2013
Rated 5.0 out of 5.0 by Great Experience Superb quiet location next to the Gloucester Road tube station. Transit to and from Heathrow was a breeze. Comfortable, modern rooms--the garden view through the double doors is exceptional. All staff personnel from housekeeping to the front desk to the bar and wait staff were first-class. All requests and special needs were quickly met. We stayed a full week with the children and grandchildren and could not have been more pleased. Highly recommended. August 3, 2013
Rated 5.0 out of 5.0 by happy We were very pleased with the accomodations and the convenient location. We did not find anything at all amiss. The staff were all very courteous and helpful. There is a grocery store right across the street, a train station around the corner, restaurants nearby. We also got on buses at the train station. It's close to the Natural History Museum and Victoria & Albert Museum (excellent). Kensington Palace and Gardens and Hyde Park are nearby. August 2, 2013
Rated 4.0 out of 5.0 by Relaxing and comfortable stay Very good location near tube, museums etc. Relaxing athmosphere, helpfull staff. Quiet room facing the garden. I missed an armchair in the room, else very comfortable and clean. Average room size. Very nice Asian restaurant with excellent food, quick and cheerful waiters. The hotel garden is an oasis of calm, I enjoyd some relaxing afternoons in the shadows of the trees (weather extremely hot in London during my vsiit). I would recommend this hotel, and hope to return soon. July 31, 2013
Rated 5.0 out of 5.0 by Customer care Very friendly staff that were helpful all the way from check-in to the day we checked out, nothing seemed too much troble. July 30, 2013
Rated 5.0 out of 5.0 by satisfaction Excellent location in one of the nicest parts of London,close to Kensington Gardens, museums and accross the road from Gloucester Rd tube station.Lovely quiet garden at the rear with spacious lawns and large shade trees, a haven to relax and read the newspapers. We had a very comfortable room overlooking the garden with free Wi/Fi. The lounge areas around the bar are beautifully furnished with one section looking onto the garden. Service was really good and we really enjoyed our meal at the Pan Asian restaurant which offered a 25% discount if you arrived before 7.00pm. Only minus was some confusion with an advertised room rate offer which was resolved to our entire satisfaction. We have now permanently switched our allegiance for London visits to this delightful hotel. July 30, 2013
Rated 5.0 out of 5.0 by Comfortable, friendly, location, location location * Made to feel welcome at all times by friendly staff. * Location across the road from tube and buses made it an ideal base for travel. Things to see close by. * Room size was good - in London that can be an issue as they are often very, very small. July 29, 2013
Rated 4.0 out of 5.0 by Pleasant stay It was a pleasant stay. Good breakfast, service was efficient, attentive and friendly. Very nice hotel despite traffic noise (hotel is located in a bustling street). July 29, 2013
Rated 5.0 out of 5.0 by Perfect choice! My family loved the Kensington area. It is conveniently located across the street from the underground station with lots of great restaurants within walking distance. We walked to Harrod's and Kensington Gardens from this location. The staff went above and beyond to make our stay enjoyable. The upgrade to Club Room was well worth the charge! July 29, 2013
Rated 5.0 out of 5.0 by Excellent Property and Location This Crowne Plaza is a superb property. The staff is outstanding and the property is well maintained. This property is in a great location. I highly recommend staying here when in London for business or pleasure. July 29, 2013
Rated 5.0 out of 5.0 by A good nights sleep The service was great. The bed was very comfortable and the club lounge was relaxing. The internet appeared to be a bit slow even though I used it later in the evening. Overall I recommend this property to anyone staying downtown London. July 28, 2013
Rated 5.0 out of 5.0 by Great location and friendly staffs. Easy to go any where from the hotel. Staffs are always willing to help you. Thanks. July 28, 2013
Rated 5.0 out of 5.0 by Met needs and exceeded expectations Everything about this hotel was very good. Location to tube, nice safe ease of location. Staff was excellent and very helpful. We stayed as a family wi adjoining rooms. Rooms were clean and very comfy. AC was perfect since we were there during a very hot week.The only suggestion I have is with the furniture in the room. The desk was a bit shabby and worn with chips and overall cheap feel, the chairs to lounge on we're excellent. What it lacked was an armoire or chest of drawers or closet that had a set of shelves. With being there a week it would have helped a great deal to have a place to unpack. That would be my only suggestion. Otherwise excellent all around. July 28, 2013
Rated 4.0 out of 5.0 by Perfect location for London visit with family We chose this hotel for two reasons - one, it's ideal location right on the Tube, easily accessible directly from Heathrow. Secondly, we were traveling with our two teenage children and wanted a double room - that is two double beds, which is common in the US but not in UK. We were VERY pleased to find this in London and the room was more than adequate for our needs. We would stay there again definitely! July 25, 2013
Rated 3.0 out of 5.0 by Good location helped score Location is excellent, room comfort and very loud street noise are big negatives July 25, 2013
Rated 5.0 out of 5.0 by Loved my room and the service Super hotel. Modern but not over the top. Very very comfortable and clean. Excellent staff. Very pleasant and professional. Joanna and George went above and beyond with their service. I put 4 stars for value only because I think breakfast can be greatly improved. For us the breakfast was complimentary so was grateful but am writing this just to match it with the rest of the stay which was 5 star! The hot breakfast was good but for those like me who prefer some fresh berries, nuts, muesli, it was not there. No smoked salmon either. Also they could add some scones and small cakes as well as some hearty assortment of breads. July 24, 2013
Rated 2.0 out of 5.0 by poor Wi-Fi which spoils the experience poor Wi-Fi which spoils the experience. Will not go back July 23, 2013
Rated 5.0 out of 5.0 by Great Hotel, Great Location If you want somewhere convenient for the Royal Albert Hall or the museums, shops of Kensington, then this is a good hotel in the right place. July 22, 2013
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