Rated 4.2 out of 5 by 294
Rated 3.0 out of 5.0 by Disgruntled_2506 Poor Check In
1 Night Business trip, which I was expecting to earn my IHG Reward Points. Gave details at reception and was ensured they had been added to the account. 2 weeks later, still waiting.
July 7, 2014
Rated 5.0 out of 5.0 by Sofia33 Luxurious room and great customer service
Recently stayed here overnight before a conference at the Excel. It was such a pleasant and comfortable stay. The room and bathroom were in pristine condition and the bed was comfortable. The reception staff were very helpful with any queries my guests and I had, and they ensured our stay was comfortable. The housekeeping staff were great too and provided us with extra towels as there were 3 of us. Hotel is literally walking distance to the Excel centre, which was a bonus. Highly recommend.
July 7, 2014
Rated 5.0 out of 5.0 by BWhiteley Fantastic Hotel with amazing Customer Service
I would just like to thank everyone at this hotel for making my mother feel so welcome and special.
I booked the Crowne Plaza London, as a Birthday Surprise, as my mother was attending a special event locally at the O2 Arena.This was always one of her lifetime dreams, to actually see the Eagles in concert.
From the moment that she arrived, she was treated as first class always.
Upon arrival, she was given personal Birthday wishes at reception - then later when she got back to her room after the event, a special surprise gift of luxury gourmet cakes and sweets in her room.
The Breakfast was described as fantastic, and well cooked with a huge selection of all types. All Staff were amazing for the entire stay.
I would definitely recommend the Crowne Plaza for all who are considering.
Totally outstanding service. Recommended
July 5, 2014