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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.3

based on 1915 reviews
88%
Recommend This Property

Ratings Breakdown

1915reviews

  • 5 Stars
    1127
  • 4 Stars
    463
  • 3 Stars
    169
  • 2 Stars
    101
  • 1 Stars
    55

Great service

By

June 21, 2017

club

I arrived in the morning and was offered a room for the night. Friendly staff, comfortable bed and convenient location near the airport.

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Really bad experience at Crowne Plaza LA airport

By

June 21, 2017

platinumelite

I have stayed at several other Crowne Plaza's before and chose this place near the LA airport. Unfortunately this ended up being a bad experience. The person who checked me in was not knowledgeable and screwed up my parking, which was a problem for the 3 days that I was there.
The check in staff were not friendly including the manager.
This location is not clean.
This hotel is a disgrace and should not be part of the Crowne Plaza family. Crowne Plaza has a brand image and this hotel just brought that image down.

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Helpful staff

By

June 21, 2017

The staff was great! They provided good service and made our stay very pleasant.

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Slow check in

By

June 21, 2017

platinumelite

Some staff are unfriendly. Check in was extremely slow (at 10pm) and the IHG member line setu was not designed well. Front desk people are generally nice.

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Good night's rest

By

June 21, 2017

club

I slept like a baby during my stay here. I also went to the bar downstairs and had a great drink from the nice bartender lady. I would recommend it here.

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LAX Crown Plaza is a Must Stay

By

June 21, 2017

platinumelite

Timely shuttle. Good food and nice variety. Comfortable rooms. I have stayed here in the past and will stay here again. Highly recommend this hotel..

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Great stay

By

June 20, 2017

Very accommodating front desk staff. Check in was speedy! Thanks for an awesome stay

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Nice to rest nice to stay

By

June 20, 2017

club

Since more than ten years I has been use this hotel as crewmember and sometimes bringing my family all of us had expirience an execellent time staying there don't hesitate to choose this hotel next time in L.A.

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Friendly staff, feeling of safety.

By

June 19, 2017

This was our second time staying at this hotel before leaving on a trip. The entire staff is ready

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Just what we needed

By

June 16, 2017

platinumelite

We stayed at the crown plaza for one night on our way back home. Slept very well. Hairs all over bathroom and tub. The bathroom NEEDS more attention as far as cleaning goes. Seems everything just gets SLIGHTLY wiped with a cloth, but no cleaning products get used. A bit disappointed in this.

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No wait check in and out.

By

June 15, 2017

club

Staff was on it! Litterally took under a minute to get checked in and out. Staff had an answer for everything from good restaurants to cheapest and fastest transportation in the area.

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Tired hotel

By

June 15, 2017

This property is in need of a refurbishment. The shuttle worked well. The rooms lack insulation. The ckub is closed on weekends. Overall disappointing.

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