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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.3

based on 1823 reviews
88%
Recommend This Property

Ratings Breakdown

1823reviews

  • 5 Stars
    1071
  • 4 Stars
    435
  • 3 Stars
    167
  • 2 Stars
    97
  • 1 Stars
    53

Hotel is Fine, Shuttle is Not

By

March 28, 2017

Love the LAX Crowne Plaza. Their shuttle service is unreliable. Waited 20 min for pickup. Shuttle drove by pickup area without stopping. Ended up walking 20 minutes to hotel.

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I love this hotel!

By

March 28, 2017

I always stay here when coming and going to L.A. The staff is always super helpful, and, no matter what time day or night, consistent standards are met. They are quick to recognize IHG members at the front desk.The rooms, especially the beds, are very comfortable. The only thing I dislike are the sliding bathroom doors. Mine was broken this time, and, difficult to open/close. But, this was only this last occasion. I've always been happy at this hotel.

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Great stay

By

March 27, 2017

club

The room was comfortable and the staff was very polite and attentive. Great food in the restaurants as well.

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My stay at crowne

By

March 26, 2017

club

The staff was pleasant. The room was clean. The bedding and pillows were not comfortable. TV channels did not show clearly. Also room service is very high.

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Rooms need some work

By

March 25, 2017

club

The painting in the guest rooms was incomplete. All corners and edges were missed.

The club room is filthy at night, it should be cleaned up after happy hour.

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Nice hotel, but ...

By

March 24, 2017

Everything worked well, from the shuttle through reception, room comfort and cleanliness, club lounge...... but sleep was damaged by an intrusive pumping noise in the 23:00 0- 02:00 time range. I can cope with street noise and airport noise, but this thumping on a cycle of two or three pumps per second was irritating, and if I hadn't been zapped by a flight from Europe I'd have found it impossible.

I mention this because the helpful receptionist at check out told me some rooms get elevator noise, and promised to block another room for my return visit. But I was on the 16th floor, not next to the elevators so I doubt this was the cause.

And it seems to me that if noise pollution is a recognised risk, then something should be done about it: either fix it, find another use for the room, or warn guests.

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位置好

By

March 24, 2017

交通方便,房间干净,服务员态度很好,早上的接驳车直接到机场,以后还会继续住,酒店的视野很好,可以看到机场,离hertz得租车点很近,可以步行换车

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comfortable stay at LAX

By

March 22, 2017

The hotel is located very conveniently to LAX and there is a frequent hotel shuttle bus service between LAX and Hotel.
The room is quite comfortable with a strong shower.

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A good experience

By

March 21, 2017

platinumelite

My only complaint would be that it was very loud due to the planes landing, but I guess that should be expected at an airport :-)

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excellent location, cleanliness and service

By

March 21, 2017

club

excellent all around. best location, best services, good fair menus; very good guest rooms

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Very Noisy Hotel Stay

By

March 21, 2017

club

If you want to sleep without a lot of airport noise, do not stay at this property.

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Excellent Staff

By

March 20, 2017

club

I want to thank the receptionist for everything. Her customer service was excellent. I'm not sure if I have her name correctly. I think her name was Maricella.

Thank you again.

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